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Solve : black screen after windows logo?

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I have a laptop with windows Vista, when i start it up i get the windows logo at the bottom of the screen and then where it would normally display the login the screen turns black. i can see the mouse icon but nothing else. i have tried to start it up in all 3 safe MODES but still the same. i do not have the original software for vista as it was installed by the company i got it from.

any ideas? Quote from: hollz26 on APRIL 24, 2009, 02:01:03 AM

i do not have the original software for vista as it was installed by the company i got it from.

What do you mean? Where did you get this laptop from?

You should have received a Recovery Disc, or your laptop will have a recovery partition.

If it came from a disc, the 'company' should have given you the disc as well as a Windows Vista license if you paid for it.

What model of laptop is this?my ex bought it via the INTERNET, from the company Acer. At the moment I cannot find any DISCS that will help me that were provided with the laptop. I am unsure of the model, I am at work.
i will bring in the model details if you think this will help you to help me???

many thanks



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