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Solve : Blue Screen and Unexpected Shutdown? |
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Answer» NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game.. Download BlueScreenView: ok i followed yer instructions..this is what i got-- ================================================== Dump File : 110512-23665-01.dmp Crash Time : 11/5/2012 3:00:17 AM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff880`08650361 Parameter 3 : fffff880`08e529e8 Parameter 4 : fffff880`08e52250 Caused By Driver : athurx.sys Caused By Address : athurx.sys+6f83 File Description : Product Name : Company : File Version : Processor : x64 Crash Address : athurx.sys+31361 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\110512-23665-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7600 Dump File Size : 294,496 ================================================== ================================================== Dump File : 102712-20888-01.dmp Crash Time : 10/27/2012 8:22:41 PM Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : ffffffff`c0000005 Parameter 2 : fffff880`05d08bf6 Parameter 3 : fffff880`0a7ce808 Parameter 4 : fffff880`0a7ce070 Caused By Driver : asmthub3.sys Caused By Address : asmthub3.sys+8d7b File Description : Product Name : Company : File Version : Processor : x64 Crash Address : asmtxhci.sys+1bbf6 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\102712-20888-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7600 Dump File Size : 298,592 ================================================== pls help,thank you.The 2 occurances of your bluescreens point to a usb hub software/hardware installed and a wireless adapter/driver problem. Might wanna check this first by reinstalling or look for updated wireless driver and removing the hub from the system. Quote Download BlueScreenView: Quote The 2 occurances of your bluescreens point to a usb hub software/hardware installed and a wireless adapter/driver problem. Might wanna check this first by reinstalling or look for updated wireless driver and removing the hub from the system. Hi. well followed yer instructions but today it happened again and now i didn't even get a BLUE screen just plain blank direct shutdown, when i clicked the power button it didn't power up and then i turned off the switch on psu and turned it on immediately and computer started. I received three following events in event log of windows somewhat similar to before and all marked red in color some critical and some error. here are the following events that were noted under event log when this unexpected shutdown happened. LEVEL:ERROR - http://schemas.microsoft.com/win/2004/08/events/event"> - 6008 2 0 0x80000000000000 21276 System ufo-PC - 10:24:40 PM 11/5/2012 4746 DC070B00010005001600180028005300DC070B0 0010005001000360028005300600900003C0000 00010000006009000000000000B004000001000 00000000000 LEVEL:CRITICAL - http://schemas.microsoft.com/win/2004/08/events/event"> - 41 2 1 63 0 0x8000000000000002 21280 System ufo-PC - 0 0x0 0x0 0x0 0x0 false 0 LEVEL:ERROR - http://schemas.microsoft.com/win/2004/08/events/event"> - 10000 0 2 0 0 0x4000000000000000 21322 System ufo-PC - C:\Windows\system32\athExt.dll 126 Pls help,tnx.You should start with eliminating the possibility of bad RAM. The symptom you are describing is often caused when part of one of the sticks of RAM is bad so the computer runs fine until you hit the bad sectors in that stick. Pull out one stick at a time and if it crashes faster switch to the other stick, if it stops crashing you have your solution. Otherwise it may likely be a bad graphics card.Have you disconnected the usb hub as suggested above?Quote from: Allan on November 06, 2012, 05:49:37 AM Have you disconnected the usb hub as suggested above? i have usb 2.0 wifi, it is used for gaming and browsing on web, so the usb is constantly plugged in due to it being required constantly Quote You should start with eliminating the possibility of bad RAM. The symptom you are describing is often caused when part of one of the sticks of RAM is bad so the computer runs fine until you hit the bad sectors in that stick. Pull out one stick at a time and if it crashes faster switch to the other stick, if it stops crashing you have your solution. Otherwise it may likely be a bad graphics card. ok i ll try it..but 1 thing i wud like to mention that i used memtest..which runs when window runs (not that mem..86++), i ran multiple instances of it- alloting equivalent of 6.5 GB ram and rest 1.5 was being used by system..so it ran fine, nothing came out so i ll try yer method as well. Quote i have usb 2.0 wifi, it is used for gaming and browsing on web, so the usb is constantly plugged in due to it being required constantly The Hub is your issue as both culprits point to it... It can either be a software...or hardware issue but thats what it's narrowed down to. Remove the Hub device via Device Manager and re-boot...you will be prompted to re-install the drivers on startup...insert the driver CD that came with it and run setup... If this produces no joy-joy then the hub itself is failing and should be replaced....Quote from: patio on November 06, 2012, 01:42:02 PM The Hub is your issue as both culprits point to it... i have tried installing and unistalling different versions of this usb 2.0 wifi but especially during online gaming it has happened. also today again i used my pc to test run standalone game "gta4" and it ran fine with no unexpected shutdown but after that 8hours of test run i started playing online game using that usb wifi it happened within an hour. so i guess its the usb 2.0 hardware or software which is the culprit here but still i ll lookout for more standalone game test runs and online games test runs using usb wifi to give it 1more try.. Another thing i need help is..that this tp link usb wifi 2.0 i bought this online..so now whom should i return the device the online replacement or to the company service centers..and also what proof or explanation i can give to them to let them assure that its the hardware or software for this product which is failing? pls help,ty.Remove completely the device and try wired first for a couple of days and check if bluescreen still appears. Are you sure there is not any overheating problem also? Download Speccy and then install the program. To post and publish a snapshot of your PC. . In the Menu bar, click File -> Publish Snapshot . Click Yes > then Copy to Clipboard . On your next reply, right-click on a empty space and click Paste on reply box then click Post. Your latest minidumps for bluescreens is on C:Windows\minidump Right-click the last 2 minidumps and paste it on your desktop. Right-click again the copied minidump(s) and Send to -> compressed(zipped folder) Upload it here https://www.box.com/ by registering and then copy/paste from the link this file on your next reply.There is little else we can do for you until you remove the usb hub. |
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