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Answer» I recently built a computer for my parents, who live about 5 hours from me. I was informed last night that they PERIODICALLY GET blue screen crashes, and it seems this goes back to January. I had them run BlueScreenView to see what might be happening, but I'm not familiar enough with the errors to figure out what the most likely problem might be. It looks like the very first crash in January came from the video card, but none since then. Could the issue still be with the card, or is the RAM possibly bad? The computer was build with all new parts. Here is the output from BlueScreenView of the error logs. Any information of where to start troubleshooting from a distance would be greatly appreciated. Thanks!
================================================== Dump File : Mini082012-01.dmp Crash Time : 8/20/2012 2:02:07 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x10000050 Parameter 1 : 0xe3abc870 Parameter 2 : 0x00000000 Parameter 3 : 0x8054bfcb Parameter 4 : 0x00000001 Caused By Driver : win32k.sys Caused By Address : win32k.sys+2adf File Description : Multi-User Win32 Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6257 (xpsp_sp3_gdr.120703-1633) Processor : 32-bit Crash Address : ntoskrnl.exe+74fcb Stack Address 1 : win32k.sys+2adf Stack Address 2 : win32k.sys+a5d54 Stack Address 3 : win32k.sys+a775a Computer Name : Full Path : C:\WINDOWS\Minidump\Mini082012-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini081412-01.dmp Crash Time : 8/14/2012 8:58:05 PM Bug Check String : PFN_LIST_CORRUPT Bug Check Code : 0x0000004e Parameter 1 : 0x00000099 Parameter 2 : 0x03800000 Parameter 3 : 0x00000000 Parameter 4 : 0x00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f5f File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+22f5f Stack Address 1 : ntoskrnl.exe+4be10 Stack Address 2 : ntoskrnl.exe+3aa89 Stack Address 3 : ntoskrnl.exe+d928f Computer Name : Full Path : C:\WINDOWS\Minidump\Mini081412-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini080612-01.dmp Crash Time : 8/6/2012 5:23:55 PM Bug Check String : MEMORY_MANAGEMENT Bug Check Code : 0x0000001a Parameter 1 : 0x00041284 Parameter 2 : 0x02d53001 Parameter 3 : 0x00003b5e Parameter 4 : 0xc0883000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f5f File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+22f5f Stack Address 1 : ntoskrnl.exe+4c34d Stack Address 2 : ntoskrnl.exe+4cbd3 Stack Address 3 : ntoskrnl.exe+4cfec Computer Name : Full Path : C:\WINDOWS\Minidump\Mini080612-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini072812-01.dmp Crash Time : 7/28/2012 7:15:02 AM Bug Check String : MEMORY_MANAGEMENT Bug Check Code : 0x0000001a Parameter 1 : 0x00041284 Parameter 2 : 0x09510001 Parameter 3 : 0x0000411e Parameter 4 : 0xc0883000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f5f File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+22f5f Stack Address 1 : ntoskrnl.exe+4c34d Stack Address 2 : ntoskrnl.exe+4cbd3 Stack Address 3 : ntoskrnl.exe+4cfec Computer Name : Full Path : C:\WINDOWS\Minidump\Mini072812-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini071212-01.dmp Crash Time : 7/12/2012 8:04:49 PM Bug Check String : MEMORY_MANAGEMENT Bug Check Code : 0x0000001a Parameter 1 : 0x0004128b Parameter 2 : 0x000be201 Parameter 3 : 0x222ad886 Parameter 4 : 0xc0883000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f5f File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+22f5f Stack Address 1 : ntoskrnl.exe+4c693 Stack Address 2 : ntoskrnl.exe+2de85 Stack Address 3 : ntoskrnl.exe+3cb17 Computer Name : Full Path : C:\WINDOWS\Minidump\Mini071212-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini070912-01.dmp Crash Time : 7/9/2012 9:49:22 PM Bug Check String : MEMORY_MANAGEMENT Bug Check Code : 0x0000001a Parameter 1 : 0x00041284 Parameter 2 : 0x05805001 Parameter 3 : 0x000016de Parameter 4 : 0xc0883000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+22f5f File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+22f5f Stack Address 1 : ntoskrnl.exe+4c34d Stack Address 2 : ntoskrnl.exe+4cbd3 Stack Address 3 : ntoskrnl.exe+4cfec Computer Name : Full Path : C:\WINDOWS\Minidump\Mini070912-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini070212-01.dmp Crash Time : 7/2/2012 2:56:09 PM Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x1000000a Parameter 1 : 0x00000001 Parameter 2 : 0x0000001c Parameter 3 : 0x00000001 Parameter 4 : 0x804fb058 Caused By Driver : kmixer.sys Caused By Address : kmixer.sys+2276 File Description : Kernel Mode Audio Mixer Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.5512 (xpsp.080413-2108) Processor : 32-bit Crash Address : ntoskrnl.exe+24058 Stack Address 1 : kmixer.sys+2276 Stack Address 2 : ntoskrnl.exe+f8fbe Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini070212-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ==================================================
================================================== Dump File : Mini052912-01.dmp Crash Time : 5/29/2012 12:27:32 PM Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA Bug Check Code : 0x10000050 Parameter 1 : 0xc3bd117c Parameter 2 : 0x00000000 Parameter 3 : 0x80505f4b Parameter 4 : 0x00000000 Caused By Driver : ntoskrnl.exe Caused By Address : ntoskrnl.exe+2ef4b File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Processor : 32-bit Crash Address : ntoskrnl.exe+2ef4b Stack Address 1 : ntoskrnl.exe+499b5 Stack Address 2 : ntoskrnl.exe+6d600 Stack Address 3 : Computer Name : Full Path : C:\WINDOWS\Minidump\Mini052912-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 2600 Dump File Size : 94,208 ================================================== I edited your post and DELETED some of the older bsod's just for the sake of format & brevity.
The errors are all over the place and can be caused by a number of things, INCLUDING malware, motherboard, ram, or other hardware. My first guess is ram, second is malware, third is mobo. Let's check the ram first:
To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.
You can ALSO run full scans with both your anti virus app and MalwareBytes.So far, the Memtest has been running for about 2.5 hours and has come up with 111 errors! I'm not sure how to read the errors, but I'm thinking that's a pretty sure sign the memory is bad? Do you happen to know what sort of information I will be looking for, and what sort of info is given at the end of the test, and where to go to from here? Thanks, and I'll post again when the test is finished.The ram is bad and needs to be replaced. One error is too many. If you have more than one stick of ram you can remove all but one and run the test again to check which is the bad stick. Thanks for the help, I'll do just that!You're welcome.
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