Solve : Blue Screen (Win7HomePrem64bit) on HP TouchSmart 300-1223 (All

1.	Solve : Blue Screen (Win7HomePrem64bit) on HP TouchSmart 300-1223 (All-in-one)?
Answer» OK I have been having problems trying to get a client's computer fixed. It is an HP TouchSmart 300-1223 which is an all-in-one. First it was viruses. I got rid of 54 of them. Then the hard drive was bad. Just swapped it out and put a brand new install of Windows7 64-bit Home Premium. Did all of the updates. Official drivers. I even put a 4 gig stick of RAM in there instead of the 2 gig stick that ended up in there somehow. RAM was tested and working BTW. Ran like a rocket ship compared to before! Then I was testing to make sure everything was good to go so I could give this guy his computer back and it would be out of my life. Got a bluescreen with the Stop code 0x0000001E so I turned off the computer, unplugged the USB keyboard and mouse, and tried to turn it back on. Fans ran and everything but the screen was not on. I did the same turn everything off, unplug everything procedure as previously mentioned only I removed the stick of RAM, turned it on, and got the beeps saying it had no RAM. I re-seated the stick of RAM, plugged everything back in, and BAM! The screen had color again. No problems with it for a day and a half running it constantly (videos playing, surfing) so I felt confident giving the client his computer back. That was two days ago and he just told me he got the same exact error I just mentioned to you guys. He is going to bring it by again tomorrow morning. Would you guys please help me out in getting this issue resolved so that I can FINALLY get it out of my life? This thing has been at my house on-and-off for a month now. Any help is MUCH and GREATLY appreciated (RAM is good, Hard drive is brand new, brand new installation of Windows 7 64-bit Home Premium and has been authenticated, did all possible updates) (I have no idea how to tell but I kind of think this is a video driver or power supply issue. I installed the Windows7 64-bit video driver from HP's site just in case anyone was curious and thinks that could be the issue) [recovering disk space, attachment deleted by admin]That PC is borderline for WIN7...it should run...however at the site how many Win7 drivers were listed ? ? If it were me i'd DLoad and re-install ALL of them. Chipset drivers 1st then re-boot. I downloaded all of them from their website including the the chipset driver (installed first) then BIOS update, etc. There is only one option on their website for each driver when I input my model and OS and if I am not mistaken, the video-driver is some sort of auto-detect the best driver EXE. Don't remember if that was HP's or ATI's installer but it is used for ATI 3200 and 4200 series graphics. If that helps any.General rule of thumb with Laptops/netbooks etc...always use the laptop manuf. drivers...not ATI/Nvidias.OK so I have the computer back and attached are dump files and BSOD information taken from this computer - http://www.filetolink.com/0fb83c5bdc [recovering disk space, attachment deleted by admin]Quote from: patio on July 23, 2013, 04:52:40 PM That PC is borderline for Win7...it should run...however at the site how many Win7 drivers were listed ? ? ... http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02110377&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=4162268&prodTypeId=12454 http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01925524 http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4193721&lang=en&cc=us&taskId=135&prodTypeId=12454&prodSeriesId=4162268It came with Windows 7 64-bit and SEEMS to run fine when it isn't crashing. There were only the original drivers that came with it on the HP site. I think those were the original ones but if updated the previous ones are no longer available. Went back to the ATI 3200 driver from HP's site and worked out a few conflicts. Still running so far (fingers crossed)

Solve : Blue Screen (Win7HomePrem64bit) on HP TouchSmart 300-1223 (All-in-one)?

Answer»

OK I have been having problems trying to get a client's computer fixed. It is an HP TouchSmart 300-1223 which is an all-in-one. First it was viruses. I got rid of 54 of them. Then the hard drive was bad. Just swapped it out and put a brand new install of Windows7 64-bit Home Premium. Did all of the updates. Official drivers. I even put a 4 gig stick of RAM in there instead of the 2 gig stick that ended up in there somehow. RAM was tested and working BTW. Ran like a rocket ship compared to before! Then I was testing to make sure everything was good to go so I could give this guy his computer back and it would be out of my life. Got a bluescreen with the Stop code 0x0000001E so I turned off the computer, unplugged the USB keyboard and mouse, and tried to turn it back on. Fans ran and everything but the screen was not on. I did the same turn everything off, unplug everything procedure as previously mentioned only I removed the stick of RAM, turned it on, and got the beeps saying it had no RAM. I re-seated the stick of RAM, plugged everything back in, and BAM! The screen had color again. No problems with it for a day and a half running it constantly (videos playing, surfing) so I felt confident giving the client his computer back. That was two days ago and he just told me he got the same exact error I just mentioned to you guys. He is going to bring it by again tomorrow morning. Would you guys please help me out in getting this issue resolved so that I can FINALLY get it out of my life? This thing has been at my house on-and-off for a month now. Any help is MUCH and GREATLY appreciated

(RAM is good, Hard drive is brand new, brand new installation of Windows 7 64-bit Home Premium and has been authenticated, did all possible updates) (I have no idea how to tell but I kind of think this is a video driver or power supply issue. I installed the Windows7 64-bit video driver from HP's site just in case anyone was curious and thinks that could be the issue)

[recovering disk space, attachment deleted by admin]That PC is borderline for WIN7...it should run...however at the site how many Win7 drivers were listed ? ?
If it were me i'd DLoad and re-install ALL of them.
Chipset drivers 1st then re-boot.
I downloaded all of them from their website including the the chipset driver (installed first) then BIOS update, etc. There is only one option on their website for each driver when I input my model and OS and if I am not mistaken, the video-driver is some sort of auto-detect the best driver EXE. Don't remember if that was HP's or ATI's installer but it is used for ATI 3200 and 4200 series graphics. If that helps any.General rule of thumb with Laptops/netbooks etc...always use the laptop manuf. drivers...not ATI/Nvidias.OK so I have the computer back and attached are dump files and BSOD information taken from this computer - http://www.filetolink.com/0fb83c5bdc

[recovering disk space, attachment deleted by admin]Quote from: patio on July 23, 2013, 04:52:40 PM

That PC is borderline for Win7...it should run...however at the site how many Win7 drivers were listed ? ?
...

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02110377&lang=en&cc=us&contentType=SupportFAQ&prodSeriesId=4162268&prodTypeId=12454

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01925524

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=4193721&lang=en&cc=us&taskId=135&prodTypeId=12454&prodSeriesId=4162268It came with Windows 7 64-bit and SEEMS to run fine when it isn't crashing. There were only the original drivers that came with it on the HP site. I think those were the original ones but if updated the previous ones are no longer available. Went back to the ATI 3200 driver from HP's site and worked out a few conflicts. Still running so far (fingers crossed)

Solve : Blue Screen (Win7HomePrem64bit) on HP TouchSmart 300-1223 (All-in-one)?

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