Solve : blue screen windows 7?

1.	Solve : blue screen windows 7?
Answer» Hey i've recently installed windows 7 and its been working fine but for some reason my computer just freezes and a blue screen pops up and restarts my computer. Can anyone help? Thanks a lot Sniper Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 12:23:18 PM, on 5/14/2010 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskhost.exe C:\Program Files\Alwil Software\Avast5\AvastUI.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Windows\System32\igfxtray.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Pando Networks\Media Booster\PMB.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\AIM\aim.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Windows\system32\taskhost.exe C:\Program Files\Trend Micro\HiJackThis\sniper.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent O4 - HKCU\..\Run: [Google Update] "C:\Users\Terry\AppData\Local\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe -- End of file - 3730 bytes Malwarebytes . Malwarebytes' Anti-Malware 1.46 www.malwarebytes.org Database version: 4100 Windows 6.1.7600 Internet Explorer 8.0.7600.16385 5/14/2010 12:04:44 PM mbam-log-2010-05-14 (12-04-44).txt Scan type: Quick scan Objects scanned: 113657 Time ELAPSED: 8 minute(s), 32 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data ITEMS Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No MALICIOUS items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Superantispyware SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 05/14/2010 at 11:37 AM Application Version : 4.37.1000 Core Rules Database Version : 4933 Trace Rules Database Version: 2745 Scan type : Complete Scan Total Scan Time : 00:49:40 Memory items scanned : 682 Memory threats detected : 0 Registry items scanned : 5331 Registry threats detected : 0 File items scanned : 60919 File threats detected : 2 Adware.Tracking Cookie C:\Users\Terry\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt C:\Users\Terry\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt oh sorry. i forgot to post the blue screen info. Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 1000008e BCP1: C0000005 BCP2: 93FD9869 BCP3: B233FBFC BCP4: 00000000 OS Version: 6_1_7600 Service Pack: 0_0 Product: 256_1 Files that help describe the problem: C:\Windows\Minidump\051410-24133-01.dmp C:\Users\Terry\AppData\Local\Temp\WER-54584-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt bump. any help?This does not look like a malware issue that's causing the BSOD. I researched this BCCode: 1000008e and got a lot of information pointing to a hardware issue. If you want to search that same code, you'll see what I mean. Could your computer be overheating or dirty? If you wish I could move your thread to a forum that deals with this type of thing and you might get more information there. Please let me know.thanks for your reply, i appreciate it. YES i would love for you to move this post to somewhere i can get help. thanks so much. extra information. ================================================== Dump File : 051710-26301-01.dmp Crash Time : 5/17/2010 7:34:53 PM Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x0000000a Parameter 1 : 0x00000049 Parameter 2 : 0x000000ff Parameter 3 : 0x00000001 Parameter 4 : 0x8287d2c2 Caused By Driver : ntkrnlpa.exe Caused By Address : ntkrnlpa.exe+4682b File Description : NT Kernel & System Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7600.16539 (win7_gdr.100226-1909) Processor : 32-bit Computer Name : Full Path : C:\Windows\Minidump\051710-26301-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== bump. any help?can someone just atleast let me know theres nothing i can do so i dont have hope left anymore.. thanks more info... ================================================== Dump File : 052510-36551-01.dmp Crash Time : 5/25/2010 11:51:40 PM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 0x9700200c Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0x8e28cc5b Caused By Driver : aswTdi.SYS Caused By Address : aswTdi.SYS+3c5b File Description : avast! TDI Filter Driver Product Name : avast! Antivirus System Company : ALWIL Software File Version : 5.0.545.0 built by: WinDDK Processor : 32-bit Computer Name : Full Path : C:\Windows\Minidump\052510-36551-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== ================================================== Dump File : 052510-33743-01.dmp Crash Time : 5/25/2010 6:43:06 PM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 0x8d088f1c Parameter 2 : 0x0000000a Parameter 3 : 0x00000000 Parameter 4 : 0x8f1cac71 Caused By Driver : igdkmd32.sys Caused By Address : igdkmd32.sys+1a6c71 File Description : Intel Graphics Kernel Mode Driver Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R) Company : Intel Corporation File Version : 8.14.10.1930 Processor : 32-bit Computer Name : Full Path : C:\Windows\Minidump\052510-33743-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== Quote from: needhelp23 on May 25, 2010, 09:55:06 PM can someone just atleast let me know theres nothing i can do so i dont have hope left anymore.. thanks more info... Caused By Driver : aswTdi.SYS Caused By Address : aswTdi.SYS+3c5b File Description : avast! TDI Filter Driver Product Name : avast! Antivirus System Caused By Driver : igdkmd32.sys Caused By Address : igdkmd32.sys+1a6c71 File Description : Intel Graphics Kernel Mode Driver Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R) Those are your answers RIGHT there: 1) Uninstall Avast and reinstall the most recent version of Avast. 2) Download and install updated Intel Graphics drivers for your computer (either through the manufacturer's website or through http://www.intel.com)You should run in safe mod and search for a virus.

Answer»

Hey i've recently installed windows 7 and its been working fine but for some reason my computer just freezes and a blue screen pops up and restarts my computer. Can anyone help? Thanks a lot

Sniper

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:23:18 PM, on 5/14/2010
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Pando Networks\Media Booster\PMB.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Trend Micro\HiJackThis\sniper.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Google Update] "C:\Users\Terry\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [Aim] "C:\Program Files\AIM\aim.exe" /d locale=en-US
O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

--
End of file - 3730 bytes

Malwarebytes
.
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4100

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/14/2010 12:04:44 PM
mbam-log-2010-05-14 (12-04-44).txt

Scan type: Quick scan
Objects scanned: 113657
Time ELAPSED: 8 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data ITEMS Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No MALICIOUS items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Superantispyware

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/14/2010 at 11:37 AM

Application Version : 4.37.1000

Core Rules Database Version : 4933
Trace Rules Database Version: 2745

Scan type : Complete Scan
Total Scan Time : 00:49:40

Memory items scanned : 682
Memory threats detected : 0
Registry items scanned : 5331
Registry threats detected : 0
File items scanned : 60919
File threats detected : 2

Adware.Tracking Cookie
   C:\Users\Terry\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][2].txt
   C:\Users\Terry\AppData\Roaming\Microsoft\Windows\Cookies\[email protected][1].txt

oh sorry. i forgot to post the blue screen info.

Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7600.2.0.0.256.1
Locale ID:   1033

Additional information about the problem:
BCCode:   1000008e
BCP1:   C0000005
BCP2:   93FD9869
BCP3:   B233FBFC
BCP4:   00000000
OS Version:   6_1_7600
Service Pack:   0_0
Product:   256_1

Files that help describe the problem:
C:\Windows\Minidump\051410-24133-01.dmp
C:\Users\Terry\AppData\Local\Temp\WER-54584-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
bump. any help?This does not look like a malware issue that's causing the BSOD. I researched this BCCode: 1000008e and got a lot of information pointing to a hardware issue. If you want to search that same code, you'll see what I mean. Could your computer be overheating or dirty? If you wish I could move your thread to a forum that deals with this type of thing and you might get more information there. Please let me know.thanks for your reply, i appreciate it. YES i would love for you to move this post to somewhere i can get help. thanks so much.

extra information.

==================================================
Dump File : 051710-26301-01.dmp
Crash Time : 5/17/2010 7:34:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000049
Parameter 2 : 0x000000ff
Parameter 3 : 0x00000001
Parameter 4 : 0x8287d2c2
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4682b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16539 (win7_gdr.100226-1909)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\051710-26301-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

bump. any help?can someone just atleast let me know theres nothing i can do so i dont have hope left anymore.. thanks
more info...

==================================================
Dump File : 052510-36551-01.dmp
Crash Time : 5/25/2010 11:51:40 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x9700200c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x8e28cc5b
Caused By Driver : aswTdi.SYS
Caused By Address : aswTdi.SYS+3c5b
File Description : avast! TDI Filter Driver
Product Name : avast! Antivirus System
Company : ALWIL Software
File Version : 5.0.545.0 built by: WinDDK
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\052510-36551-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 052510-33743-01.dmp
Crash Time : 5/25/2010 6:43:06 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x8d088f1c
Parameter 2 : 0x0000000a
Parameter 3 : 0x00000000
Parameter 4 : 0x8f1cac71
Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+1a6c71
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)
Company : Intel Corporation
File Version : 8.14.10.1930
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\052510-33743-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
==================================================

Quote from: needhelp23 on May 25, 2010, 09:55:06 PM

can someone just atleast let me know theres nothing i can do so i dont have hope left anymore.. thanks
more info...

Caused By Driver : aswTdi.SYS
Caused By Address : aswTdi.SYS+3c5b
File Description : avast! TDI Filter Driver
Product Name : avast! Antivirus System

Caused By Driver : igdkmd32.sys
Caused By Address : igdkmd32.sys+1a6c71
File Description : Intel Graphics Kernel Mode Driver
Product Name : Intel Graphics Accelerator Drivers for Windows Vista(R)

Those are your answers RIGHT there:

1) Uninstall Avast and reinstall the most recent version of Avast.
2) Download and install updated Intel Graphics drivers for your computer (either through the manufacturer's website or through http://www.intel.com)You should run in safe mod and search for a virus.

Solve : blue screen windows 7?

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