|
Answer» My Computer: Windows 7 ultimate , SP1, 64 bit, 4GB RAM, Intel Core i5, graphics ATI Radeon HD 5800 series,
I currently use ESET Nod 32 security, and this is always on last scan being 9th March 2012, and virus database up to date.
4th May 2012 - I used my computer since midday, and around 6pm when my younger cousin (5yo) came over i turned a DVD on for her and let her watch on my computer for around 1 hour. When i came back she was still there watching not messing with the computer. When she went home i started using the computer and this is when the first BSOD began.
At this point i realise i cant login to use MSN live messenger also then followed by another 3 BSOD within per 30 minutes. Since then it has been BSODing randomly as far as i can tell.
What I've tried, uninstalling MSN, uninstalling Nod32, INSTALLING YourUninstaller. Ive also saved pictures and WORK file, and empty my Recycle bin.
But after a restart, shutdown or BSOD, everything is back to the way it was (back to 4th may 2012 - as far as i can tell).
What I see on the BSOD is SYSTEM_SERVICE_EXCEPTION and STOP: 0x0000003B
and another time, something to do with KERNEL
Any help would be appreciated!!Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your NEXT reply==================================================
Dump File : 040312-13556-01.dmp
Crash Time : 3/04/2012 5:24:01 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`050cd010
Parameter 2 : fffff880`03b92c48
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040312-13556-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,032,056
==================================================
==================================================
Dump File : 040112-12916-01.dmp
Crash Time : 1/04/2012 12:11:14 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`055314e0
Parameter 2 : fffff880`03e79c48
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040112-12916-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 308,128
==================================================
==================================================
Dump File : 040112-15397-01.dmp
Crash Time : 1/04/2012 9:23:28 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`04bb5010
Parameter 2 : fffff880`041a2c48
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\040112-15397-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 1,699,960
==================================================
That's not the info I was looking for, but it's okay for a start.
Download and install the current driver for your VIDEO card (uninstall the old driver first). Then let's see where we are.May want to re-install/update DirectX as well...Hi Allan and patio
Ive reinstalled the video card and also direct X. after restart, its gone again
|
