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Answer» Win XP Home SP.3
In the past week my system has CRASHED three times with exactly the same bsod. Details extracted from the minidump by BlueScreenView are shown below.
Any guidance as to a fix please?
TIA
================================================== Dump File : Mini091011-01.dmp Crash Time : Sat 10/09/2011 20:06:33 Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x100000d1 Parameter 1 : 0x00003316 Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0xf71fc507 Caused By Driver : USBPORT.SYS Caused By Address : USBPORT.SYS+6507 File Description : USB 1.1 & 2.0 Port Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 5.1.2600.5512 (xpsp.080413-2108) PROCESSOR : 32-bit Crash Address : USBPORT.SYS+6507 Stack Address 1 : USBPORT.SYS+c362 Stack Address 2 : USBPORT.SYS+d3c6 Stack Address 3 : USBPORT.SYS+14350 Computer Name : FULL Path : C:\WINDOWS\Minidump\Mini091011-01.dmp Processors Count : 1 Major Version : 15 Minor Version : 2600 Dump File Size : 90,112 ================================================== That error is typically caused by bad or conflicting drivers. Have you recently updated any drivers?
1) Look in device manager - any errors? 2) Check for an updated chipset driver 3) Check for a bios update
Let's go from there.Thank you Allan.
No driver updates installed for many months and then only for a generic modem. I've tried uninstalling that driver but because the system CRASHES spasmodically cannot be sure that driver was the cause. If no crash for another week I'll reinstall the driver and go from there. No crash for 5 days.
1. No device manager errors.
2. Chipset driver update found but the Intel Driver Update Utility carries this warning The Intel Chipset Software Installation Utility provides functionality for AGP and USB, not drivers for AGP or USB. DO NOT DOWNLOAD THIS UTILITY IF YOUR DEVICE MANUFACTURER IS RECOMMENDING IT TO CORRECT AN "AGP DRIVER," "AGP GART," OR "USB DRIVER" ISSUE; IT WILL NOT CORRECT YOUR ISSUE.
3. Bios update not found..
Try disabling onboard USB controllers on your BIOS settings(if available). Does it still bluescreens? You could ALSO use SystemFile Checker to check for any errors. http://www.bleepingcomputer.com/forums/topic43051.htmlDoes the blue screen error randomly or when you are performing a specific function (or when a usb device is connected)?Bsods occur randomly whether or not there is a usb device connected, but no bsod now for nine days. I will reinstall the modem driver shortly and see what happens.
Thanks.
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