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Answer» My computer:
Gateway SX2803
Processor: Pentium Dual Core CPU e5800 3.20 GHz
Installed Memory (RAM): 6.00GB
System type: 64-bit
no pen and touch
Windows 7 Home Premium
My computer will randomly crash. I've downloaded the BlueScreenViewer and here is what I'm getting:
==================================================
Dump File : 012512-21028-01.dmp
Crash Time : 1/25/2012 4:02:51 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0bf07c60
Parameter 3 : fffffa80`0d643010
Parameter 4 : fffffa80`0a6fe150
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012512-21028-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 011312-21668-01.dmp
Crash Time : 1/13/2012 9:22:07 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0e021700
Parameter 3 : fffffa80`0de3d430
Parameter 4 : fffffa80`0a8211c0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011312-21668-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 122911-19812-01.dmp
Crash Time : 12/29/2011 8:19:18 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`08407430
Parameter 3 : fffffa80`0c9f4470
Parameter 4 : fffffa80`0a8616f0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122911-19812-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 122311-28579-01.dmp
Crash Time : 12/23/2011 8:54:13 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c620950
Parameter 3 : fffffa80`09485950
Parameter 4 : fffffa80`0a309550
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\122311-28579-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 121311-28345-01.dmp
Crash Time : 12/13/2011 12:17:47 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0b338c60
Parameter 3 : fffffa80`0dcab560
Parameter 4 : fffffa80`0aced610
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121311-28345-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 110911-34382-01.dmp
Crash Time : 11/9/2011 3:02:13 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`061af2d0
Parameter 3 : fffffa80`0d43e970
Parameter 4 : fffffa80`0aa86a10
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110911-34382-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 110411-21434-01.dmp
Crash Time : 11/4/2011 6:30:34 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0ca02510
Parameter 3 : fffffa80`0cb828d0
Parameter 4 : fffffa80`0a7ceb60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110411-21434-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 103111-23992-01.dmp
Crash Time : 10/31/2011 10:49:38 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c91fc60
Parameter 3 : fffffa80`05f21c60
Parameter 4 : fffffa80`0a6d1700
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\103111-23992-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 102011-18657-01.dmp
Crash Time : 10/20/2011 4:52:12 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`092d7010
Parameter 3 : fffffa80`0b382290
Parameter 4 : fffffa80`09f40310
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102011-18657-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 102011-19562-01.dmp
Crash Time : 10/20/2011 4:17:56 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0941f220
Parameter 3 : fffffa80`092ce140
Parameter 4 : fffffa80`0a1bfb60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102011-19562-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 323,072
==================================================
==================================================
Dump File : 101511-19219-01.dmp
Crash Time : 10/14/2011 11:55:13 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0cfea440
Parameter 3 : fffffa80`0ac40240
Parameter 4 : fffffa80`09f1b990
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101511-19219-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 101311-20202-01.dmp
Crash Time : 10/13/2011 4:03:17 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c8d9c60
Parameter 3 : fffffa80`0c4d1310
Parameter 4 : fffffa80`082b7b60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101311-20202-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 100711-26551-01.dmp
Crash Time : 10/7/2011 4:56:15 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0db87120
Parameter 3 : fffffa80`0daadc60
Parameter 4 : fffffa80`0a288ed0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100711-26551-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 100311-21044-01.dmp
Crash Time : 10/3/2011 5:34:27 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0db22190
Parameter 3 : fffffa80`0ca59c60
Parameter 4 : fffffa80`0a7c4b60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100311-21044-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 323,072
==================================================
==================================================
Dump File : 092011-23134-01.dmp
Crash Time : 9/20/2011 12:55:39 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0d6e07b0
Parameter 3 : fffffa80`0d712010
Parameter 4 : fffffa80`05ee2460
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16f79
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\092011-23134-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 318,704
==================================================
==================================================
Dump File : 091711-21231-01.dmp
Crash Time : 9/17/2011 9:47:01 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c4ad4a0
Parameter 3 : fffffa80`0b0f9280
Parameter 4 : fffffa80`05556070
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091711-21231-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 091111-38376-01.dmp
Crash Time : 9/11/2011 9:24:21 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0bda6c60
Parameter 3 : fffffa80`0d151820
Parameter 4 : fffffa80`0a2e8820
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\091111-38376-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 081811-18720-01.dmp
Crash Time : 8/18/2011 6:45:46 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`08859c60
Parameter 3 : fffffa80`0bddfc60
Parameter 4 : fffffa80`0a19db60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081811-18720-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 081811-31434-01.dmp
Crash Time : 8/18/2011 1:40:07 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0bf3d3d0
Parameter 3 : fffffa80`0c5ebc60
Parameter 4 : fffffa80`0a441e30
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\081811-31434-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 071911-22432-01.dmp
Crash Time : 7/19/2011 7:37:21 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0ba76680
Parameter 3 : fffffa80`06255010
Parameter 4 : fffffa80`08be2820
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071911-22432-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 071711-23446-01.dmp
Crash Time : 7/17/2011 2:26:05 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0bfe6c60
Parameter 3 : fffffa80`0c46aad0
Parameter 4 : fffffa80`0a434980
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071711-23446-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 322,992
==================================================
==================================================
Dump File : 071711-25974-01.dmp
Crash Time : 7/17/2011 6:53:37 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0ba99c60
Parameter 3 : fffffa80`0c5e6010
Parameter 4 : fffffa80`0a133820
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071711-25974-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 323,048
==================================================
==================================================
Dump File : 063011-34897-01.dmp
Crash Time : 6/30/2011 6:43:34 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0bb00c60
Parameter 3 : fffffa80`0bda7bd0
Parameter 4 : fffffa80`0a636b60
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\063011-34897-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 060511-25942-01.dmp
Crash Time : 6/5/2011 10:31:50 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c0e7890
Parameter 3 : fffffa80`0cbc8150
Parameter 4 : fffffa80`0a56fe80
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\060511-25942-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 323,048
==================================================
==================================================
Dump File : 051911-40809-01.dmp
Crash Time : 5/19/2011 2:03:07 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0cfb6ba0
Parameter 3 : fffffa80`05cb5430
Parameter 4 : fffffa80`0a050ac0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ef5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051911-40809-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 050711-43009-01.dmp
Crash Time : 5/7/2011 5:11:59 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0b50ea00
Parameter 3 : fffffa80`0c2c7010
Parameter 4 : fffffa80`0a27f4f0
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ee5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050711-43009-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
==================================================
Dump File : 050411-56955-01.dmp
Crash Time : 5/4/2011 6:38:15 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000002
Parameter 2 : fffffa80`0c4054d0
Parameter 3 : fffffa80`0c4368b0
Parameter 4 : fffffa80`09dd5010
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+16ee5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050411-56955-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,680
==================================================
What should I do from here?
DISABLE any and all power management (suspend, hibernate, etc) that you have enabled and see if the problem goes away.
Basically the cause is a badly written driver for a USB DEVICE, usually it's caused by such a driver not being properly written to work with power management events. Another thing you could try is not using some of your USB devices; things like MP3 players, cellphones, etc, or trying to correlate which devices you have plugged in with when you get the bugcheck. It's also possible that you have a hardware problem with your USB hub, but that is quite unlikely and the problem is too localized to one SPECIFIC SOFTWARE cause.When I saw the multiple USB things, I figured it had something to do with that. From what I can recall, it mostly happens when we plug in an iphone... so there is an issue with avoiding plugging that in, because of syncing and software updates from apple. Do I need to upade the USB driver? And if so, where do I go to do that?
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