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Answer» Today for the first time i got the BSOD. My pc is desktop running windows 7 64-bit. I have Norton v11 antivirus protection and google chrome web browser. 80GB hard disk, MSI motherboard, 1GB RAM, (If you need further info please ask me)
I unable to read the Blue screen as it appears for 2 seconds (the line which i see is dumping physical memory but not sure) and then my pc restarts and i got this message
Windows has recovered from an Unexpected shutdown
Problem signature: Problem event name: Blue screen OS version : 6.1.7600.2.0.0.256.1 Locale ID: 1033
Additional Info about this problem:
BCCode : 3b BCP1 : 00000000C0000005 BCP2 : FFFFFF960002E03D6 BCP3 : FFFFFF8800279DD70 BCP4 : 0000000000000000
OS Version:6_1_7600 product:256_1 Files that help describe the problem: c;\windows\Minidump\052715-35786-01.dmp c:\Users\star\Appdata\local\Temp\WER-106439-0.sysdata.xml
Note: But when i try to open minidump it shows access denied. I dont know what to do.. Please help meHow old is that HDD ? ?...80G havent been AROUND for awhile...Hello patio, it is 2 years old HDD.. and also my RAM is 2GB not 1 GB sorry!My Minidump file.. Please see this.
[attachment deleted by admin to conserve space]Download BlueScreenView: http://www.nirsoft.net/utils/blue_screen_view.html unzip downloaded file and DOUBLE click on BlueScreenView.exe to run the program. when scanning is done, go to EDIT - Select All Go to FILE - SAVE Selected Items, and save the report as BSOD.txt Open BSOD.txt in Notepad, copy all of the content, and paste it into your next replyHello, Here is my BSOD.txt
================================================== Dump File : 052715-35786-01.dmp Crash Time : 5/27/2015 3:35:52 PM Bug Check String : SYSTEM_SERVICE_EXCEPTION Bug Check Code : 0x0000003b Parameter 1 : 00000000`c0000005 Parameter 2 : fffff960`002e03d6 Parameter 3 : fffff880`0279dd70 Parameter 4 : 00000000`00000000 Caused By Driver : win32k.sys Caused By Address : win32k.sys+2203d6 File Description : Multi-User Win32 Driver Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7600.16385 (win7_rtm.090713-1255) Processor : x64 Crash Address : ntoskrnl.exe+70740 Stack Address 1 : Stack Address 2 : Stack Address 3 : Computer Name : Full Path : C:\Windows\Minidump\052715-35786-01.dmp Processors COUNT : 2 Major Version : 15 Minor Version : 7600 Dump File Size : 280,440 Dump File Time : 5/27/2015 3:37:04 PM ================================================== If you've only had the one bsod, don't worry about it. If it continues, let us know. Based on the above, it could be pretty much ANYTHING.
Have you recently installed or updated any drivers or HARDWARE?Thank you Allan!
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