Solve : BSoD on Laptop after Windows splash screen?

1.	Solve : BSoD on Laptop after Windows splash screen?
Answer» I'm working on a Toshiba Satellite A105 laptop running xp pro. I get a bsod (0x00000024 ... ) immediately after the windows splash screen. It then goes into an endless reboot. All I know is the problem started after printer software was installed and the system got a new hard drive about two weeks ago. So far, I've only tried to do a repair from the xp install disk but when I push the "r" to repair, I got the same bsod. Any thoughts are much appreciated. Scott.From MSDN : Quote 0x00000024: NTFS_FILE_SYSTEM (Click to consult the online MSDN article.) A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some ANTIVIRUS software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions. Thanks patio. Do you know a way I can run chkdsk when the os won't boot?Boot to an XP CD, choose the first repair option (which will take you to the Recovery Console) and run chkdsk /rThanks Allan. I've tried the repair from xp cd twice but the instant I press the "R" key, I get the bsod. 0x00000024 (0x ... string of characters here) ntsf.sys - ADDRESS F7220BEF base at F71BC000, datestamp 3ed6de5c1 I'm THINKIN I should try a clean install, any thoughts?Either that or you can remove the drive from the laptop and run the diagnostics thru either a USB or IDE adapter on a working Desktop machine... This also would give you the option to save any data that is needed before a wipe and clean install....Thanks again patio. I have yet to run diagnostics on a system. Can you give me the steps? If it's too involved, I understand.Not hard at all... Run the chkdsk /r that Allan mentioned... Then i'd recommend DLoading the diagnostics for that hard drive from the drive manuf. site... Follow the info on creating a bootable CD. Then run the LONG test...an hour or 2 Basically 2 important tests and you should be good to go. Even if it's a fairly new drive always KEEP in mind that drives fail... At that point you can make a better decision whether to do a Repair install or wipe everything and start fresh... As always...we'll be here...Thanks again friends...I created a boot cd (BartPE) and booted to it. As soon as it got beyond the windows splash screen, I got the 0x24 bsod again. I'm baffled because that should have BYPASSED the hdd altogether. Also, when I boot to the windows installation cd, I get the bsod as soon as I press the "R" for repair. Could this be a problem with the bios?Are you sure it booted to the CD ? ? Doesn't sound like it if you saw the Windows splash screen. I don't believe they are liscensed to use that. PS No...this is not a BIOS issue.Laptop works fine now ... not sure why still. I downloaded a ubuntu disc and booted from that and ran a memtest and hdd test neither of which showed any errors. Then, I booted the laptop from it's normal xp os, no bsod or other problems. ?Gremlins...

Answer»

I'm working on a Toshiba Satellite A105 laptop running xp pro. I get a bsod (0x00000024 ... ) immediately after the windows splash screen. It then goes into an endless reboot. All I know is the problem started after printer software was installed and the system got a new hard drive about two weeks ago. So far, I've only tried to do a repair from the xp install disk but when I push the "r" to repair, I got the same bsod.

Any thoughts are much appreciated.
Scott.From MSDN :

Quote

0x00000024: NTFS_FILE_SYSTEM
(Click to consult the online MSDN article.)
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some ANTIVIRUS software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

Thanks patio. Do you know a way I can run chkdsk when the os won't boot?Boot to an XP CD, choose the first repair option (which will take you to the Recovery Console) and run chkdsk /rThanks Allan. I've tried the repair from xp cd twice but the instant I press the "R" key, I get the bsod.

0x00000024 (0x ... string of characters here)
ntsf.sys - ADDRESS F7220BEF base at F71BC000, datestamp 3ed6de5c1

I'm THINKIN I should try a clean install, any thoughts?Either that or you can remove the drive from the laptop and run the diagnostics thru either a USB or IDE adapter on a working Desktop machine...

This also would give you the option to save any data that is needed before a wipe and clean install....Thanks again patio. I have yet to run diagnostics on a system. Can you give me the steps? If it's too involved, I understand.Not hard at all...
Run the chkdsk /r that Allan mentioned...
Then i'd recommend DLoading the diagnostics for that hard drive from the drive manuf. site...
Follow the info on creating a bootable CD.
Then run the LONG test...an hour or 2

Basically 2 important tests and you should be good to go.

Even if it's a fairly new drive always KEEP in mind that drives fail...

At that point you can make a better decision whether to do a Repair install or wipe everything and start fresh...

As always...we'll be here...Thanks again friends...I created a boot cd (BartPE) and booted to it. As soon as it got beyond the windows splash screen, I got the 0x24 bsod again. I'm baffled because that should have BYPASSED the hdd altogether. Also, when I boot to the windows installation cd, I get the bsod as soon as I press the "R" for repair. Could this be a problem with the bios?Are you sure it booted to the CD ? ?
Doesn't sound like it if you saw the Windows splash screen.
I don't believe they are liscensed to use that.

PS No...this is not a BIOS issue.Laptop works fine now ... not sure why still. I downloaded a ubuntu disc and booted from that and ran a memtest and hdd test neither of which showed any errors. Then, I booted the laptop from it's normal xp os, no bsod or other problems. ?Gremlins...

Solve : BSoD on Laptop after Windows splash screen?

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