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Answer» Hello I keep getting frequent BSOD whilst browsing the internet. I have Windows 7 Ultimate 32 bit service pack 1. I've downloaded the blue screen view I've seen mentioned. However the files are very very long. I've copied and pasted them here. Hope this is ok. Sorry it's so long.
================================================== Dump File : 042112-19234-01.dmp Crash Time : 21/04/2012 23:18:11 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x947586bc Parameter 3 : 0xae9ac968 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1d6bc Stack Address 1 : dxgmms1.sys+1df53 Stack Address 2 : dxgmms1.sys+132b Stack Address 3 : dxgkrnl.sys+27491 Computer Name : Full Path : C:\Windows\Minidump\042112-19234-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 170,032 ==================================================
================================================== Dump File : 042112-19905-01.dmp Crash Time : 21/04/2012 22:53:47 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x9557f6bc Parameter 3 : 0x8e766968 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1d6bc Stack Address 1 : dxgmms1.sys+1df53 Stack Address 2 : dxgmms1.sys+132b Stack Address 3 : dxgkrnl.sys+27491 Computer Name : Full Path : C:\Windows\Minidump\042112-19905-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 181,344 ==================================================
================================================== Dump File : 042112-29374-01.dmp Crash Time : 21/04/2012 22:17:45 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x939616bc Parameter 3 : 0xce099968 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1d6bc Stack Address 1 : dxgmms1.sys+1df53 Stack Address 2 : dxgmms1.sys+132b Stack Address 3 : dxgkrnl.sys+27491 Computer Name : Full Path : C:\Windows\Minidump\042112-29374-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 187,984 ==================================================
================================================== Dump File : 042112-20654-01.dmp Crash Time : 21/04/2012 10:46:48 Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x94779501 Parameter 3 : 0x9ef05ba0 Parameter 4 : 0x9ef05780 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1b501 File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1b501 Stack Address 1 : dxgmms1.sys+1be66 Stack Address 2 : dxgmms1.sys+1d4c8 Stack Address 3 : dxgmms1.sys+311df Computer Name : Full Path : C:\Windows\Minidump\042112-20654-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 182,288 ==================================================
================================================== Dump File : 041912-18798-01.dmp Crash Time : 19/04/2012 19:18:08 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x947696bc Parameter 3 : 0x9a6d6678 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1d6bc Stack Address 1 : dxgmms1.sys+1df53 Stack Address 2 : dxgmms1.sys+132b Stack Address 3 : dxgkrnl.sys+27491 Computer Name : Full Path : C:\Windows\Minidump\041912-18798-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 181,216 ==================================================
================================================== Dump File : 041812-20467-01.dmp Crash Time : 18/04/2012 18:42:59 Bug Check String : IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x0000000a Parameter 1 : 0x00000008 Parameter 2 : 0x00000002 Parameter 3 : 0x00000000 Parameter 4 : 0x830d777a Caused By Driver : halmacpi.dll Caused By Address : halmacpi.dll+392d File Description : Hardware Abstraction Layer DLL Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850) Processor : 32-bit Crash Address : ntkrnlpa.exe+415fb Stack Address 1 : ntkrnlpa.exe+9777a Stack Address 2 : ntkrnlpa.exe+9c467 Stack Address 3 : NETIO.SYS+db89 Computer Name : Full Path : C:\Windows\Minidump\041812-20467-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 181,440 ==================================================
================================================== Dump File : 041812-20498-01.dmp Crash Time : 18/04/2012 16:05:06 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x9a94e6bc Parameter 3 : 0xb4ef1b00 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1d6bc Stack Address 1 : dxgmms1.sys+1df53 Stack Address 2 : dxgmms1.sys+132b Stack Address 3 : dxgkrnl.sys+27491 Computer Name : Full Path : C:\Windows\Minidump\041812-20498-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 187,296 ==================================================
================================================== Dump File : 041712-19734-01.dmp Crash Time : 17/04/2012 18:12:26 Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x94774501 Parameter 3 : 0x9a2e6ba0 Parameter 4 : 0x9a2e6780 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1b501 File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit Crash Address : dxgmms1.sys+1b501 Stack Address 1 : dxgmms1.sys+1be66 Stack Address 2 : dxgmms1.sys+1d4c8 Stack Address 3 : dxgmms1.sys+311df Computer Name : Full Path : C:\Windows\Minidump\041712-19734-01.dmp Processors Count : 4 Major Version : 15 Minor Version : 7601 Dump File Size : 169,408 ================================================== The rest of the report was deleted by Allan since it was repetititve1) Download and install the latest direct-x (http://www.microsoft.com/download/en/details.aspx?id=8109)
2) Download and install the latest driver for your video card
3) Open device manager - any yellow or red symbols?Thanks for the help,
I've INSTALLED the latest direc-x (although wasn't sure if it mattered where I saved it to?)
It says the video card driver is the latest one. I updated this the other day.
There are no yellow or red symbols in the device manager.
Thanks again.It doesn't matter where you saved it to, but it does matter if you installed it after you downloaded it - downloading and installing are not the same thing. After downloading directX did you then install it?
Also, does this ONLY happen when browsing the internet? If so, are you using IE8? If you are, please TRY using a DIFFERENT browser and let's see if it still HAPPENS (try Firefox). Also, try installing IE9.Thank you for that. I had downloaded but not installed it.
I've installed it now though! Do I need to do anything else with it?
Also, I use Firefox. IE is on the computer but I don't use it. It seems to mainly happen when I'm browsing.
Thanks so muchHi
Unfortunately I'm still getting blue screens. I've done a blue screen view again, and here are the latest files.
Any advice would be great. Thank you.
============================== Dump File : 042412-30357-01.dmp Crash Time : 24/04/2012 16:34:06 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x947606bc Parameter 3 : 0xb363bb00 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit ==================================================
================================================== Dump File : 042412-20592-01.dmp Crash Time : 24/04/2012 12:13:02 Bug Check String : REFERENCE_BY_POINTER Bug Check Code : 0x00000018 Parameter 1 : 0x00000000 Parameter 2 : 0x86b09dc0 Parameter 3 : 0x00000002 Parameter 4 : 0xffffffff Caused By Driver : fltmgr.sys Caused By Address : fltmgr.sys+79ec File Description : Microsoft Filesystem Filter Manager Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7600.16385 (win7_rtm.090713-1255) Processor : 32-bit ==================================================
================================================== Dump File : 042412-22136-01.dmp Crash Time : 24/04/2012 11:15:48 Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000007e Parameter 1 : 0xc0000005 Parameter 2 : 0x971846bc Parameter 3 : 0xa925b500 Parameter 4 : 0xa925b0e0 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit ==================================================
================================================== Dump File : 042312-21964-01.dmp Crash Time : 23/04/2012 21:13:32 Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED Bug Check Code : 0x1000008e Parameter 1 : 0xc0000005 Parameter 2 : 0x939476bc Parameter 3 : 0xbe9ea968 Parameter 4 : 0x00000000 Caused By Driver : dxgmms1.sys Caused By Address : dxgmms1.sys+1d6bc File Description : DirectX Graphics MMS Product Name : Microsoft® Windows® Operating System Company : Microsoft Corporation File Version : 6.1.7601.17554 (win7sp1_gdr.110202-1504) Processor : 32-bit ==================================================
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