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Answer» Looking for any help and advice.
Kids have turned computer off at mains and now loads up with black windows advanced options screen. Which ever option I press (load to last settings, safe mode ETC) it comes up with windows logo start screen and then re boots back to recover screen, a continious loop!
IAlso if I end up reloading windows do I then loose all programmes I have installed?
Do you have AVG Free as a virus scanner? yes, you think that might be causing problem?Not sure what Raptor is going, but I have a question.
Do you have the genuine Windows CD?
What Operating System?QUOTE from: andjos on December 23, 2008, 12:47:43 PM yes, you think that might be causing problem?
I think you might need to do the following before you do anything else. Although this problem has long been fixed, I guess that if you do not update often enough you can still run into this problem;
Quote1583:
AVG 7.5 - False positive "user32.dll"
In case you are not able to run your Windows XP operating system after AVG 7.5 virus definition update, it may be caused by a false positive on a specific "user32.dll" system file. The file was moved to the AVG Virus Vault and deleted. THEREFORE it is not possible to start Windows. Please follow the steps below to rectify this situation:
In case you do not have Windows XP installation CD with the latest updates, we strongly recommend you to use our fix tool instead. The mentioned fix tool can be found in FAQ 1584.
WARNING! There is a HIGH probability of incompatibility with other system files (for example with winsrv.dll) if the latest installation CD is not used. This can also cause inabitity to start operating system.
1. Please insert the Windows XP installation CD and boot computer from this CD (if you do not have the installation CD please follow steps mentioned in our FAQ 1584).
2. Choose and run Recovery Console.
3. Choose Windows operating system you want to repair.
4. Disable AVG Resident Shield from loading. You can disable loading services/drivers with "disable" command, i.e. you have to type the following commands (some
of them might not be present in all AVG editions):
disable Avg7Core
disable Avg7RsW
disable AvgClean
disable Avg7RsXP
disable AvgMfx86
5. RESTORE the User32.dll file from the Windows XP installation CD (instead "D:" use letter of your CD-ROM drive):
expand D:\i386\user32.dl_ c:\windows\system32\
In case the command fails, please use the following command to rename original user32.dll and repeat the command above.
ren user32.dll user32.bak
6. Restart computer and boot Windows normally.
7. In order to re-enable the AVG Resident Shield services we recommend that you perform the AVG repair installation as follows:
- Download the latest AVG installation package (AVG Anti-Virus Free 8.0) from the following webpage and save it on your hard disk:
http://free.avg.com/download?prd=afe
(AVG Anti-Virus Free 8.0)
- Click on the "Download AVG Free 8.0" link to download the installation file.
- When you are prompted, please do not open this file directly from the internet, but click the Save button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop.
- Restart your computer.
- Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_Free...) and launch the installation by double-clicking on it.
- Follow the installation wizard.
- Restart your computer and update AVG.
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