I just got an Acer Aspire One mini laptop a month ago and everything was working fine till a couple days ago. I signed off AOL, closed the lid and left it for awhile. When i came back i saw my cat had chewed on the mouse cord, so i took that off and tried signing on again. First it seemed to get stuck trying to load Weatherbug, so i uninstalled that. Then it seemed to get stuck loading AOL, so i uninstalled that. I could get to IE but it kept freezing. So now this is what its doing - when i turn it on, it goes as far as the Windows logo and the blue bars keep going across the screen. For about the first 5 seconds the light comes on for the hard drive, then goes out and it just stays on the Windows logo (with the blue bars moving). According to the users manual i should be able to start it, then at the Acer logo press ALT and F10 at the same time and its supposed to take me to the recovery PROCESS but it takes me to the screen that has start in safe mode, starting last known good configuration, ETC. and all i can do there is highlight start normally, but then it does as i described above the windows logo. Any ideas to help me not have to send this back to the factory? I'm sorry this was so long winded but i didn't want to leave anything out. Thanks in advance.I got it fixed. I POSTED this problem on another site, someone suggested i CALL the Acer tech phone number, which i did, and got the problem SOLVED (we did a system recovery, which i wasn't able to find on my own). I'm glad to hear that you got the problem solved.