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Solve : Can't install printer? |
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Answer» Hi, I am attempting to install an HP Laserjet 1320 pcl 6 printer, connecting to the pc using a USB cable, the PC is running Windows XP. When I launch the installation program from the CD and begin the driver installation, I get a Windows error message which reads: Cannot Install this Hardware There was a PROBLEM installing this hardware: hp LaserJet 1320 PCL 6 An error occurred during the installation of this device The file or DIRECTORY is corrupted and unreadable I get the same error message when I use the drivers downloaded from the HP website. I have deleted the printer from Device Manager, but when reinstalling it, I get the same error. If I connect the PC to ANOTHER printer on our network (another HP 1320) and install it as a network printer, then the installation appears fine. But when trying to print, I get an error message which states: Windows cannot print due to a problem with the current printer setup. Try one or more of the following: *Check the printer by printing a test page from windows *Make sure the printer is TURNED on and online *Reinstall the printer driver Any ideas? thanks, NickFirst remove any HP software under Add/Remove programs. Then remove the printer in Device Manager. Check the Startup folder and remove any HP references. Re-boot and re-check all these places to make sure HP no longer is listed. If so power down and unplug the printer. Leave it UNPLUGGED and re-boot and then put in the HP software CD and run the install program...it will tell you when to plug the printer in... Hopefully this should work. Most USB printers should NOT be plugged in while installing them until prompted.I did the following: Removed the printer from Add/Remove programs Deleted it from Device Manager Renamed HP folder in C:\Program Files Disconnected the printer I then rebooted, and tried to re-install, bit still have the same problem. Windows detects the printer, begins installing it, the brings up the error message. I have attached an image of the error. [getting disk space - attachment deleted by admin]Try again. But this time follow Patio's directions.double check the usb of the printer.it should not be connected until the software is installed.Quote from: 2k_dummy on November 05, 2007, 04:31:32 AM Try again. But this time follow Patio's directions. I have done this, but still have the same problem. I know how to install a printer (and remove one), we have about 40 of these HP 1320's on our network, all the same make & model, and I've never had this error message before go to www.download.com register then download the driver from there!I have discovered that I can install other models of printer, it is only the HP 1320 that causes this error. |
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