Solve : Cannot Log Into Laptop (VISTA)?

1.	Solve : Cannot Log Into Laptop (VISTA)?
Answer» Hello, First post here - and it's actually for a friend. Hopefully this is the right section, (and not viruses ) My friend has a Toshiba running MS Vista Home Premium and receives the following MESSAGE when trying to log in: Quote The User Profile Service failed the logon. User profile cannot be loaded I booted it up today in hopes of accessing the Administrator account via Safe MODE, but when booting to safe mode, her account is the only one that appears. She previously took the machine to Best Buy and after looking at it for two minutes, said it was a new virus and they could fix it for $200+ Does anyone have any advice on how to access the PC as an admin to even find out if it's a virus or just Vista being Vista? She does have the BACKUP CD shipped with the laptop, (not sure if it's just a restore or recovery, etc). Any help would be greatly appreciated!Go to microsofts website and use their FIXIT program this maybe able to resolve itUnfortunately, the laptop with the issue cannot access anything (ie Windows). I was able to use the Recovery CD to pull up a CMD prompt and tried enabling the Admin using the CMD lines, but it never seems to appear. Quote from: boriswil on JANUARY 11, 2012, 04:49:30 PM Go to microsofts website and use their FIXIT program this maybe able to resolve it This never works.Just an update: I'm able to get into the regedit program via command prompt, but am not sure if I should be looking to create a new user via the program or make changes to an existing user, (ie her name or Administrator in an effort to get it to SHOW up in Safe Mode).Take a look here: http://support.microsoft.com/kb/947215

Answer»

Hello,

First post here - and it's actually for a friend. Hopefully this is the right section, (and not viruses )

My friend has a Toshiba running MS Vista Home Premium and receives the following MESSAGE when trying to log in:
Quote

The User Profile Service failed the logon. User profile cannot be loaded

I booted it up today in hopes of accessing the Administrator account via Safe MODE, but when booting to safe mode, her account is the only one that appears. She previously took the machine to Best Buy and after looking at it for two minutes, said it was a new virus and they could fix it for $200+

Does anyone have any advice on how to access the PC as an admin to even find out if it's a virus or just Vista being Vista? She does have the BACKUP CD shipped with the laptop, (not sure if it's just a restore or recovery, etc).

Any help would be greatly appreciated!Go to microsofts website and use their FIXIT program this maybe able to resolve itUnfortunately, the laptop with the issue cannot access anything (ie Windows). I was able to use the Recovery CD to pull up a CMD prompt and tried enabling the Admin using the CMD lines, but it never seems to appear. Quote from: boriswil on JANUARY 11, 2012, 04:49:30 PM

Go to microsofts website and use their FIXIT program this maybe able to resolve it

This never works.Just an update: I'm able to get into the regedit program via command prompt, but am not sure if I should be looking to create a new user via the program or make changes to an existing user, (ie her name or Administrator in an effort to get it to SHOW up in Safe Mode).Take a look here: http://support.microsoft.com/kb/947215

Solve : Cannot Log Into Laptop (VISTA)?

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