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Solve : Cannot Remove File - Windows XP- Access Denied? |
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Answer» Hi , I have just got my computer back from repair (Hard Drive was wiped & XP re-installed) This is my problem > Computer was returned with a FREE Trial Anti Virus (Norman) installed , I don’t want it & I cannot remove it (access is denied), this is preventing me from installing my own choice of Security PROGRAM. Having no success removing it , I next clicked the link to Register the Trial thinking I could then uninstall it - the page does not exist. After searching web pages for help, I tried the following solution > Click on Start, Search, All Files and Folders Type the name of the undeletable file in the box shown Make sure the Look In box shows the correct drive letter Click Search and let the computer find the file Once the file is located, right-click on it and choose properties, make a note of the file location. Usually this is something similar to c:\windows\system32\undeleteablefilesname.exe Close the search box Click on Start, Run, and type CMD and Press Enter to open a COMMAND Prompt window Leave the Command Prompt window open, but proceed to close all other open programs Click on Start, Run and type TASKMGR.EXE and press Enter to start Task Manager Click on the Processes tab, click on the process named Explorer.exe and click on End Process. Minimize Task Manager but leave it open Go back to the Command Prompt window and change to the directory where the file is located. To do this, use the CD command. You can follow the example below. Example: to change to the Windows\System32 directory you would enter the following command and Press Enter cd \windows\system32 Now use the DEL command to delete the offending file. Type DEL where is the file you wish to delete. Example: del undeletable.exe Use ALT-TAB to go back to Task Manager In Task Manager, click File, New Task and enter EXPLORER.EXE to restart the Windows shell. Close Task Manager When I performed a search > All Files & Folders including Hidden Files … no results were found, I repeated the search & got the same result , yet the program is clearly listed as currently installed & also on my C:/ drive in Windows Explorer. I have searched this Forum & found several results for Access Denied , unfortunately I'm a novice & cannot understand the information given. Can some one please tell me how to fix this. Thanks in advanceWhy are you trying all of this instead of using Add / Remove Programs in the Control Panel?Good question there... 2 things you should try: 1) Right clik and select Run as Admin...and 2 ) If it's Norton...not Norman you should be using the Norton Removal Tool.Sorry I had to go offline for a while. Thankyou both for your replies, afraid I'm not great shakes at technical problems but I'll try your suggestions & get back to you a.s.a.p. Thanks again very much. P.S. It is Norman not Norton & I've never heard of them either !!!I've never heard of Norman...except the guy from Cheers... But i could be wrong.http://store.norman.com/store/norman/en_US/Content/pbPage.index_us15/Currency.USDWhen I first read the original post and Norman Anti Virus I figured it was a typo, but there really is a Norman Anti Virus. http://www.norman.com/ They have on-line support, so if nothing else works they MAY be able to help you.There are two methods listed for removing Norman, as per http://www.norman.com/support/support_issue_archive/67798/en Both methods should work if Norman was properly installed, but perhaps it was NOT properly installed, hence you cannot add/remove it. In which case the other method also may fail, i.e. "You will find DelNVC5.exe in the ...\norman\nvc\bin directory" Getting support from Norman for your free trial depends upon how they interpret 'The trial versions of the products are available "as is". Free support is available for those with a valid maintenance agreement only. ' Alternatively you should be able to get the computer "repair" shop to free of charge remove this unwanted trial. Alan |
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