Solve : Computer boots to desktop, then reboots by itself?

1.	Solve : Computer boots to desktop, then reboots by itself?
Answer» The computer boots up to my desktop (I can see all my icons and everything looks normal, but my mouse and keyboard wont work. After a few minutes the computer SHUTS down. It keeps doing this. I was able to get into safe mode without it rebooting itself, but my mouse and keyboard are frozen while in Safe mode also. I cannot click on anything to even begin finding the problem. any help? I called Dell since my computer is still under warranty, and they could not help.. He only suggested to wipe my hard drive clean and start all over. Since I dont have all my files backed up , I really want to avoid this option. Im using Windows Vista 32 bit.Your still under warranty and they said 'start again'? How's about you phone them back and say that is the worst customer service you have ever had and take the computer away and fix it NOW or I'll sue the censored off you.what the make/model of the computer? Quote from: blockHEAD on June 05, 2009, 09:40:30 PM what the make/model of the computer? It's still under Warranty!!It is a Dell XPS 700 with a Intel CORE 2 Duo processor.Yes its under warranty until Dec 2010. Im in the middle of trying to RESTORE it via the DISK dell sent me when I bought it. It said restore was successful, and that i needed to restart. I pushed restart, and now I have a black screen with a blinking cursor in the top left hand corner.....Something is not right 'obviously' you need DELL to take a look. You should not have to use your time looking for answers when it's DELL's problem. The more you mess with it the more you put your warranty at risk.OH MY GOSH, the restore actually worked!!!!!! No thanks to Dell I might add. The guy didnt help at all, then at the end of the call he asked me if he had answered all my questions. I was so shocked I wasnt sure what to say, so I said, Since my computers not working I GUESS not.Great that you sorted it out mate. Any more problems give us a nod.

Answer»

The computer boots up to my desktop (I can see all my icons and everything looks normal, but my mouse and keyboard wont work. After a few minutes the computer SHUTS down. It keeps doing this.

I was able to get into safe mode without it rebooting itself, but my mouse and keyboard are frozen while in Safe mode also. I cannot click on anything to even begin finding the problem.

any help? I called Dell since my computer is still under warranty, and they could not help.. He only suggested to wipe my hard drive clean and start all over. Since I dont have all my files backed up , I really want to avoid this option.

Im using Windows Vista 32 bit.Your still under warranty and they said 'start again'? How's about you phone them back and say that is the worst customer service you have ever had and take the computer away and fix it NOW or I'll sue the *censored* off you.what the make/model of the computer? Quote from: blockHEAD on June 05, 2009, 09:40:30 PM

what the make/model of the computer?

It's still under Warranty!!It is a Dell XPS 700 with a Intel CORE 2 Duo processor.Yes its under warranty until Dec 2010.

Im in the middle of trying to RESTORE it via the DISK dell sent me when I bought it. It said restore was successful, and that i needed to restart. I pushed restart, and now I have a black screen with a blinking cursor in the top left hand corner.....Something is not right 'obviously' you need DELL to take a look. You should not have to use your time looking for answers when it's DELL's problem. The more you mess with it the more you put your warranty at risk.OH MY GOSH, the restore actually worked!!!!!!

No thanks to Dell I might add. The guy didnt help at all, then at the end of the call he asked me if he had answered all my questions. I was so shocked I wasnt sure what to say, so I said, Since my computers not working I GUESS not.Great that you sorted it out mate. Any more problems give us a nod.

Solve : Computer boots to desktop, then reboots by itself?

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