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Answer» I am using a desktop computer with the below configuration MS Windows XP Home SP3 Intel Core2 Duo,CPU [email protected],3.0GB RAM,Intel G45/G43 Express CHIPSET. Since of late on start up the windows starts normally, but after the desktop icons show, the
computer hangs and is non responsive. The mouse pointer shows in the center with the
(WORKING in background) hour glass which is steady not tumbling. Cannot open any files or
programmes.The items that appear on the bottom right of the task bar also does not show up.
The antivirus soft ware also does not start up. click on the 'start' button has no response.
Ctrl+Alt+Del no response. Also the time display does not change with time. On Using the
reset button which restarts the computer also produces the same situation after the computer
restarts. There is nothing that can be done for a minimum of 15 minutes.
I have downloaded and run Trend Micro HJT. Below is the log file.
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 5:53:57 PM, on 2/17/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal
Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\Program Files\Bitdefender\Bitdefender 2012\vsserv.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe C:\WINDOWS\system32\ctfmon.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Bitdefender\Bitdefender 2012\updatesrv.exe C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe C:\WINDOWS\system32\SearchIndexer.exe C:\Program Files\Windows Desktop Search\WindowsSearch.exe C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe C:\Program Files\Google\Update\GoogleUpdate.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe C:\WINDOWS\system32\NOTEPAD.EXE C:\WINDOWS\system32\NOTEPAD.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search PAGE =
http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
http://www.bitdefender.com/scan8/ie.html R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =
*.local R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll R3 - URLSearchHook: YTNavAssist.YTNavAssistPlugin Class -
{81017EA9-9AA8-4A6A-9734-7AF40E7D593F} -
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTNavAssist.dll R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} -
C:\Program Files\uTorrentBar\prxtbuTo0.dll O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} -
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program
Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program
Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file) O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -
C:\PROGRA~1\MICROS~4\Office12\GRA8E1~1.DLL O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program
Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: uTorrentBar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program
Files\uTorrentBar\prxtbuTo0.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} -
C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program
Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} -
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program
Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program
Files\uTorrentBar\prxtbuTo0.dll O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft
Office\Office12\GrooveMonitor.exe" O4 - HKLM\..\Run: [Adobe_ID0EYTHM]
C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device
Support\AppleSyncNotifier.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java
Update\jusched.exe" O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Bitdefender\Bitdefender 2012\bdagent.exe" O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program
Files\Common Files\Ahead\Lib\NMBgMonitor.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\user\Local Settings\Application
Data\Google\Update\GoogleUpdate.exe" /c O4 - HKCU\..\Run: [Facebook Update] "C:\Documents and Settings\user\Local
Settings\Application Data\Facebook\Update\FacebookUpdate.exe" /c /nocrashserver O4 - HKCU\..\RunOnce: [FlashPlayerUpdate]
C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe -update activex O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital
Imaging\bin\hpqtra08.exe O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop
Search\WindowsSearch.exe O8 - EXTRA context menu item: Add to Google Photos Screensa&ver -
res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000 O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google
Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} -
C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program
Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-442043540000} -
http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{0371E8FB-CE5E-4588-9327-18651D9C7C47}: NameServer =
218.248.240.179,218.248.240.181 O17 - HKLM\System\CS1\Services\Tcpip\..\{0371E8FB-CE5E-4588-9327-18651D9C7C47}: NameServer =
218.248.240.179,218.248.240.181 O17 - HKLM\System\CS2\Services\Tcpip\..\{0371E8FB-CE5E-4588-9327-18651D9C7C47}: NameServer =
218.248.240.179,218.248.240.181 O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} -
C:\PROGRA~1\MICROS~4\Office12\GR99D3~1.DLL O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -
C:\WINDOWS\system32\browseui.dll O22 - SharedTaskScheduler: Component Categories cache daemon -
{8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common
Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile
Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common
Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program
Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program
Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Software Updater (gusvc) - Google - C:\Program
Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. -
C:\Program Files\Java\jre6\bin\jqs.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero
BackItUp\NBService.exe O23 - Service: UMVPFSrv - Logitech Inc. - C:\Program Files\Common
Files\logishrd\LVMVFM\UMVPFSrv.exe O23 - Service: BitDefender Update Server v2 (Update Server) - BitDefender - C:\Program
Files\Common Files\Bitdefender\Bitdefender Arrakis Server\bin\arrakis3.exe O23 - Service: BitDefender Desktop Update Service (UPDATESRV) - Bitdefender - C:\Program
Files\Bitdefender\Bitdefender 2012\updatesrv.exe O23 - Service: BitDefender Virus Shield (VSSERV) - Bitdefender - C:\Program
Files\Bitdefender\Bitdefender 2012\vsserv.exe O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program
Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
-- End of file - 10468 bytes What happens when you try to start in safe mode?truenorthI had a problem recently that sounds like yours. A ROOTKIT had infected my system, and was eating up the cpu power causing hard lagg. The solution I found, after trying a dozen rootkit removal programs, some found it some didnt, but none would get rid of it until I finally used mcafee rootkit removerhttp://www.mcafee.com/us/downloads/free-tools/index.aspx I hope that help's, if not then: 1.Are you able to do anything at all once your in windows or does it freeze permanantly. 2.Do you have access to a second pc that you could put problem HD in to access the files.
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