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Solve : Computer randomly restarts - SuzieQ23 had exact same problem? |
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Answer» I have a Dell and Windows XP and after that I don't know what I've got. I restarted my computer last night AND it wouldn't stop!:'( It goes to the windows start up screen then it goes to this other screen where it says " we apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might have caused this. ...actually EXACTLY like that. However, I also have some stuff on my desktop that I would give anything to be able to hold on to if possible. I'm trying to find the XP Installation CD, but my brother who is the computer genius at the house is currently deployed. Don't know that I'll be able to find it... any other possible options would be wonderful. Thank you in advance. Mik Ky Did you do a Windows update recently? In order to fix this issue you will need the Operating System cd. My suggestion would be to call your OEM and they could provide you with a copy of the operating system.My brother performed a Windows Update for me about 3 or 4 months ago, but I had been having computer problems before that as well. This is the first time I've come across this, however. The Operating System CD is the disk that installed Windows XP, right? I don't know where it is, but hopefully my brother will be getting back to me soon and letting me know where he is keeping it. I don't know what an OEM is, but that being the case, I obviously don't know how to contact them (pathetic, isn't it?). When my brother calls with Op. SYS. CD, I assume I'll need to re-install XP, right (I hope it's as easy as installing other programs)? Won't that delete the stuff I have--and need to keep--that's on my desktop? Thank you so much for your quick reply. Mik Ky Here is by best suggestion. Being that you don't know much about computers I would suggestion taking the computer to a shop. Have them fix the problem. The problem you are currently having might be fixed by updating a firmware or it could also be a hardware issue. I don't know how much data you have in the computer or how important its to you. When did you do your last full backup? If you reinstall the operating system it will overwrite all the information on the disk. The term, OEM is (original equipment manufacturer) I'm not blowing you away but I want you to be aware that you could lose all your data!!Mik Ky Quote I assume I'll need to re-install XP, right (I hope it's as easy as installing other programs)? Won't that delete the stuff I have--and need to keep--that's on my desktop?We can start with Windows repair option, which will keep your data safe, but you need that Windows CD. Let us know, when you find it.I should have it soon. My brother emailed me back and I'm looking for the CD. Will report when I have it. Thanks again. Mik KyNo problem Not sure of your complete symptoms, but according the the quote from SusieQ23 (and you said you're having exact problem)..seems to indicate you can get to Advanced Startup Options? If so, why not use Safe Mode to boot and try System Restore? You could also use Safe Mode with command propt and run "sfc /scannow" once you have the install disc. Good Luck!I don't know how to get to advanced startup options, but I know that when I try to boot in safe mode (as per the options readily available on my screen), it just restarts and I end up at the same screen. BUT I HAVE THE DISK NOW! I haven't put it in yet though because I'm not sure what to expect and I don't want to start something I don't know how to finish. I'm really worried about the files on my desktop, so any forewarnings would be greatly appreciated! Thanks in advance.The absolute safest way to proceed would be to get your data backed up first in case something goes awry from this point on... To do so remove the drive and hook it up in ANOTHER machine jumpered as a slave drive. Windows on your drive does not have to be operational to do this. Once it's in the other machine copy/move your data to it's own directory and then burn it to CD/DVD. Tutorial Here When you are ready to proceed with fixing the Windows install Post back and we'll walk you through it...Is this operation as simple as turning off both machines, unplugging both hard drives (one from each computer), and putting my hard drive into the other computer? When I turn on this other computer, will I have to install new stuff? I don't understand what "jumpered as a slave drive" means.... I would be happy to do this though. There is another computer (fully functional) about 5 feet from mine that will work... Thanks Mik KyDid you click the tutorial provided ? ? 1) You don't remove the drive on the working machine...you need it to boot to access your files. 2) Setting the jumpers is fairly easy...explained in the Tutorial. The drive in the working machine needs to be jumpered master...or if it's a choice "master w/slave present." 3) Then jumper your drive as slave and hook it up to the working machine. You really should click on the link i provided above... |
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