When I GO to shutdown my laptop, it takes several tries. I get the message: Ending program PLEASE wait. Sometimes I'll get this three or four times before it shuts down.If you want to know which program is causing the problem, open msconfig and to a selective STARTUP (stop everything from loading) and reboot. Then shut down. Assuming the shutdown is normal (and it will be), start adding items back one at a time, rebooting and shutting down after each, until the problem recurs and you'll have IDENTIFIED the culprit. If you want a band-aid fix, do the following:

1) Make sure "clear pagefile at shutdown" is not enabled:
start - run - regedit
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]

Set ClearPageFileAtShutdown value to 0


2) Start - Run - Regedit
Navigate to the following Registry KEY:
HKEY CURRENT USER\Control Panel\Desktop
Double click on the AutoEndTasks entry and replace the 0 with a 1 in the Value data text box

For the next two, if the dword value indicated does not exist, create it:

Double click on the WaitToKillAppTimeout entry in the right pane and change the Value data to 2000

Double click on the HungAppTimeout entry in the right pane and change the Value data to 1000

Reboot

3) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
Right-click on WaitToKillServiceTimeout and change it to 2000Hi,
   Please post complete system configuration of your computer, however you can try the below mentioned steps:

1). Download Ccleaner from the below link:
 http://www.filehippo.com/download_ccleaner/
2). Install the same software.
3). Run and clean all temporary files and cookies.
4). Click on Run from Start menu and type "%temp%" with out quotes.
5). Select all files and folder and press delete.
6). Run Disk cleanup and restart your computer.
Now everything should work fine.
Ignore the above post.