I have an Asus Eee PC running XP, and according to my college's CIT people, it has a virus. I updated my definitions, booted in safe mode, and did a full scan using Symantec Endpoint protection, on two different days. It found ABSOLUTELY nothing either time. They told me to try it again, so I started to reboot my computer in safe mode to start it again. I was pressing F8 and my cat jumped on the keyboard and pressed a bunch of other keys too, and now I can only boot my computer in windows preinstallation environment. I've tried shutting down and hitting F8 when I reboot it, but nothing happens. What can I do?What's with all these cats and kekyboards? I've been running a support forum for 8 years and never saw one of these posts until I came here, and this is the 3rd or 4th in 2 months. Does Google send "cat/keyboard" QUERIES to CH?

Sorry Earilmadith - can you define a pre-installation environment please.I'm not really sure. That's what it says it's loading on the bottom of the screen before it comes to a background I assume came preinstalled on the PC (It's Asus related graphics) but no shortcuts, menus, anything, just a cursor. Here's the Wikipedia page: http://en.wikipedia.org/wiki/Windows_Preinstallation_EnvironmentOkay thanks Earilmadith - just WANTED to make sure you weren't using a term inappropriately (some people use terminology they've heard without actually knowing what it means).

When the system boots press F8 and try to select Last Known Good Configuration. If that doesn't work, boot to an XP cd and choose the SECOND repair option (do a repair install). XP will essentially install on top of itself - all programs and settings should remain intact. After the repair, you'll need to download all UPDATES again from Microsoft.Two problems. I've tried hitting F8-it doesn't change the way it boots at all. Also, SINCE it's a netbook, it doesn't have a CD drive, I don't have an external one, and I don't have an XP CD anyway since it came installed with it.Okay. I'd suggest hanging out until someone more knowledgeable than I with your specific hardware can respond. Sorry I can't be of more help.