Hi everyone,
when I try to create a restore point. my computer says that it could not create one. it has also been freezing frequently for the past few weeks and sometimes also says that windows outlook is not responding and 'the programme will be closed'. Which it then does and sometimes it will work fine if I restart it and sometimes it doesn't and then I have to shut down the computer and start it again before  it will work. do you think this is a soft ware or a hardware problem? It has me really confused. Thanks for any help that you cah give me.
Wishing you all a Happy and prosperous New Year.
regards,
barb it may be a software one. check for infections and otherwise repair using recovery console with boot cdDoes the computer tell you anything else when it FAILS to create the restore point? It should give you a reason for the failed restore.

Things to do before you try to create a restore point:

    MAKE sure that System Restore is enabled on the drives where you want System Restore enabled.
    Make sure that you have sufficient disk space on all the drives where System Restore is enabled.
    Try create a System Restore point manually and make a note of the Error MESSAGE you get. If you don't get one, check if one has been      created or not.

You can try:

    Open up the Start Menu
    Right-click on Computer
    select Properties
    Click on the Advanced system settings
    Select the System Protection tab
    In System Restore section click Create button
    Give the name if you want and click Create

That should create a restore point.

If your still having ISSUES:

Type eventvwr.msc /s in Start Menu Search Box & hit Enter to open the Event Viewer. Double-click on Applications & Services Logs and see if you are able to evaluate the event description or the CAUSE of problem.

AND/OR

Type Services in Start Menu Search Box, hit Enter. Make sure that the Volume Shadow Copy Service is Running and set on Automatic. If the Status of System Restore Service is not Started, Start it. Also set it on Automatic if it is not. A reboot may be required. Reconfirm again, and now try.

Reply with what you get.

Hope that helps. 



thankyou I will give it a try and get back to you.
thanks,
Barb