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Answer» Hi - I run Superanti spyware every week or two. The last couple of times I ran it, it seemed strange. Thus - Memory items - scanned 595 - Detected 0 Registry items - scanned 5879 - Detected 0 File items - scanned 170257 - Detected 330 At this point the program has ran for 2 hours and it seems to be stuck in a loop. It is running but no more items are scanned because the number never changes. I let it run for 2 more hours but nothing else changed. The 330 threats found were adware tracking cookies. My question is: Is this normal OPERATION or is something wrong? I am running vista Home Basic 32 bit Thanks BobI was having similar problems.
Note the name of the file that is being scanned when it hangs for a clue as to what is causing the problem.
Also check your Process Manager CPU usage and see if another process is contending against SAS. Once I saw something that was rising and falling in COMPARISON to SAS, i.e., CPU usage was always 100%, so whenever SAS dropped some percentage points, the other process rose to pick up the slack so that CPU usage never dropped before 100%.
I was able to use a Quick Scan to get the scan to complete. One item was detected and cleaned with this method.
Then try a Complete Scan. You might try limiting it to Drive C: to start with.
I was also able to get it past the sticking point with a Safe Mode scan.
You can also try scanning with another product like MalwareBytes Anti-Malware first.jkolak - Thanks for the information. The next time I run my security I will try your suggestions. I'm also glad to know that I had a problem and it was not just my imagination. Thanks BobYou're welcome.
Let us know how it works out.jkolak - Thanks to you I think everything is OK. I ran a quick scan. It ran for about an hour and found and removed 180 adware tracking cookies and said the scan was complete. Once in a while when I turn the computer on it COMES up very slow. Before the word "welcome" comes up I get a black screen with the pointer showing. It takes 1 minute and 20 seconds for the screen to go to "welcome". I have found that if I run Superantispyware it does away with the black screen and works normanly. I assume that one of the adware tracking cookies is causing the black screen. I saved a print of all your suggestions and will use them if necessary. Thanks Bob jkolak - After I ran a quick scan, the black screen after the "welcome" sign came back. So I ran the SAS in safe mode. This time it ran to completion and it apparently eliminated the problem with the black screen. I thank you for your help. Bob Good. I'm glad it worked out!
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