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Solve : Drving me crazy?

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ok here goes..............I have a laptop that crashed...wont boot up?? It is running on XP...Well I GUESS my problem is that it wont boot up?? I have tried using the DISCS that came with the program to no AVAIL.....we used to be ABLE to format from dos.....but to the *censored* of me I cant find out how to do it with xp..... can anyone please help??
http://support.microsoft.com/kb/316941



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