Ok. My Windows XP is having issues. And I'm not the most computer saavy person...

It either freezes right off the bat or it turns to a blue screen that says

"STOP:c000135 {Unable to LOCATE Component}
This application has failed to start because winsrv was not found. Re-installing the application may fix this problem."

I can ACCESS the F2 - Setup and the F12 - Boot Menu button, but I would RATHER not mess with them less I delete all my important files. If I don't press either of those buttons it goes to a screen that says it can't locate the primary or secondary hard drives and then it stays like that till I shut it down. The only people I know that could help aren't all that experienced or only know about MACs. And those come-to-your-house-and-fix-everything people are too expensive for me to afford.

I've heard this has happened to other people but that involved parallel installations or reformatting and other things that will dump all that is on my computer. Is there any way to rescue my files ?

Thanks for reading this, I would appreciate the help.


Here is what the Mothership says about that error message...do you have an XP CD for a repair INSTALL ? ?It says...

This problem may occur if all the following conditions are true:
•T.V. Media (TvMedia.tvmbho) from Total Velocity Corporation is installed on your computer.
•You have not installed Critical Update 885523.
•You tried to install Windows XP SP2.

But...I don't have T.V. Media and I haven't tried to Install XP SP2... and i don't know about the critical update... I think I can locate the repair install disk, but I'm not sure they even gave one to me.

It says I should BACK up my files before I do this, but how do I do this if I can't access the files ?

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.Check to see exactly what CD's you have for this machine before going any further...let us know.