also, I have lost all of my icons on my opening page.   The only way I can get into a progam is to use Ctrl/Alt/Dlt and go in that way.
The error: C;\Docume\Karen\Locals\temp\b567\appcompat.txt
Help.................Please start at the beginning and tell a complete story. EXACTLY what problems are you experiencing, when did they start, what happened just before the problem(s) AROSE, what does you system look like, etc?Hi  I put the computer on and I only have a blue screen.   To get to a PROGRAM, WEBSITE, I must use control/alt/delete.   I originally had google
as my home page and I now have YAHOO....  When I try to get into Windows I get a message telling me that "microsoft has encountered a problem and must shut down".  I click on the error and that is when it tells me they are sending this error to microsoft - c"\docume\Karen\Locals\Temp\b567\appcompat.txt.Here is a very nice easy to understand presentation about what is GOING on when you see your message.
http://ask-leo.com/how_do_i_resolve_my_problem_with_appcompattxt.html
Now having read that article you need to think hard (Allan is leading you in that direction) and try and remember what you were doing immediately prior to this error occurring for the 1st time. The problem has arisen because of something you likely did. truenorth Quote from: Allan on July 16, 2012, 02:31:20 PM

Please start at the beginning and tell a complete story. EXACTLY what problems are you experiencing, when did they start, what happened just before the problem(s) arose, what does you system look like, etc?