1.

Solve : Explorer crash?

Answer»

Help me plese !

My PC have an Error !!!
Here's Dr.Watson file :

Application exception occurred:
App: C:\WINDOWS\Explorer.EXE (pid=1164)
When: 17/8/2552 @ 10:36:22.515
Exception number: 80000007
()
*----> System Information <----*
-------------------------
Terminal Session Id: 0
Number of Processors: 1
Processor Type: x86 Family 15 Model 6 Stepping 4
Windows Version: 5.1
Current Build: 2600
Service Pack: 2
Current Type: Uniprocessor Free
-------------------------

*----> Task List <----*
0 System Process
4 System
404 smss.exe
452 csrss.exe
476 winlogon.exe
520 services.exe
532 lsass.exe
696 svchost.exe
740 svchost.exe
780 svchost.exe
820 smc.exe
1164 Explorer.EXE
1180 svchost.exe
1232 ctfmon.exe
1352 spoolsv.exe
1408 sched.exe
1420 avguard.exe
1612 VTTimer.exe
1624 VTtrayp.exe
1640 UnlockerAssistant.exe
1664 LClock.exe
1672 VistaDrive.exe
1688 avgnt.exe
1696 jusched.exe
1788 reader_sl.exe
1828 sgmain.exe
1836 drwtsn32.exe
1928 svchost.exe
1948 cisvc.exe
1980 jqs.exe
2012 mdm.exe
2032 SMSvcHost.exe
224 sgbhp.exe
312 RichVideo.exe
352 svchost.exe
936 imapi.exe
1016 wmiprvse.exe
1248 alg.exe
2200 avwsc.exe
2312 avwsc.exe

*----> Module List <----*
(0000000000280000 - 0000000000446000: C:\WINDOWS\system32\SHDOCVW.dll
(0000000000460000 - 0000000000469000: C:\WINDOWS\system32\Normaliz.dll
(0000000000eb0000 - 0000000000ede000: C:\WINDOWS\system32\msctfime.ime
(0000000001000000 - 0000000001195000: C:\WINDOWS\Explorer.EXE
(00000000011a0000 - 0000000001319000: C:\WINDOWS\system32\COMRes.dll
(00000000017c0000 - 0000000001aac000: C:\WINDOWS\System32\cscui.dll
(0000000001f10000 - 00000000021ce000: C:\WINDOWS\system32\msi.dll
(0000000002220000 - 0000000002cb1000: C:\WINDOWS\system32\ieframe.dll
(0000000002e50000 - 00000000030c3000: C:\WINDOWS\system32\SETUPAPI.dll
(0000000003690000 - 00000000038d5000: C:\WINDOWS\system32\NETSHELL.dll
(00000000038e0000 - 000000000391d000: C:\WINDOWS\system32\credui.dll
(0000000003f30000 - 0000000003f6d000: C:\WINDOWS\system32\webcheck.dll
(0000000004080000 - 0000000004098000: C:\Program Files\LClock\LC.dll
(000000000ffd0000 - 000000000fff8000: C:\WINDOWS\system32\rsaenh.dll
(0000000010000000 - 0000000010004000: C:\Program Files\Unlocker\UnlockerHook.dll
(0000000010930000 - 0000000010979000: C:\WINDOWS\system32\PortableDeviceApi.dll
(00000000109c0000 - 00000000109ec000: C:\WINDOWS\system32\PortableDeviceTypes.dll
(00000000164a0000 - 00000000164c3000: C:\WINDOWS\system32\WPDShServiceObj.dll
(000000001a400000 - 000000001a532000: C:\WINDOWS\system32\urlmon.dll
(0000000020000000 - 000000002032a000: C:\WINDOWS\system32\xpsp2res.dll
(000000004d4f0000 - 000000004d548000: C:\WINDOWS\system32\WINHTTP.dll
(00000000519a0000 - 00000000519b1000: C:\WINDOWS\system32\wshext.dll
(000000005ad70000 - 000000005ada8000: C:\WINDOWS\system32\UxTheme.dll
(000000005b0a0000 - 000000005b0a7000: C:\WINDOWS\system32\umdmxfrm.dll
(000000005b860000 - 000000005b8b6000: C:\WINDOWS\system32\NETAPI32.dll
(000000005ba60000 - 000000005bae1000: C:\WINDOWS\system32\themeui.dll
(000000005cb70000 - 000000005cb96000: C:\WINDOWS\system32\ShimEng.dll
(000000005cd70000 - 000000005cd77000: C:\WINDOWS\system32\serwvdrv.dll
(000000005d090000 - 000000005d130000: C:\WINDOWS\system32\comctl32.dll
(000000005dca0000 - 000000005de88000: C:\WINDOWS\system32\iertutil.dll
(000000005fc10000 - 000000005fc43000: C:\WINDOWS\system32\msutb.dll
(0000000060560000 - 0000000060593000: C:\WINDOWS\system32\AcSignIcon.dll
(0000000060610000 - 0000000060671000: C:\Program Files\Common Files\Autodesk Shared\AcSignCore16.dll
(0000000060980000 - 0000000060987000: C:\WINDOWS\system32\MSISIP.DLL
(00000000629c0000 - 00000000629c9000: C:\WINDOWS\system32\LPK.DLL
(0000000063000000 - 00000000630e6000: C:\WINDOWS\system32\WININET.dll
(000000006f880000 - 000000006fa4a000: C:\WINDOWS\AppPatch\AcGenral.DLL
(0000000071aa0000 - 0000000071aa8000: C:\WINDOWS\system32\WS2HELP.dll
(0000000071ab0000 - 0000000071ac7000: C:\WINDOWS\system32\WS2_32.dll
(0000000071d40000 - 0000000071d5c000: C:\WINDOWS\system32\actxprxy.dll
(0000000072410000 - 0000000072436000: C:\WINDOWS\system32\mydocs.dll
(0000000073000000 - 0000000073026000: C:\WINDOWS\system32\WINSPOOL.DRV
(0000000074720000 - 000000007476c000: C:\WINDOWS\system32\Msctf.dll
(0000000074ad0000 - 0000000074ad8000: C:\WINDOWS\system32\POWRPROF.dll
(0000000074af0000 - 0000000074afd000: C:\WINDOWS\system32\BatMeter.dll
(0000000074d90000 - 0000000074dfb000: C:\WINDOWS\system32\USP10.dll
(00000000754d0000 - 00000000755df000: C:\WINDOWS\system32\CRYPTUI.dll
(0000000075cf0000 - 0000000075d81000: C:\WINDOWS\system32\MLANG.dll
(0000000075e90000 - 0000000075f47000: C:\WINDOWS\system32\SXS.DLL
(0000000075f80000 - 0000000076088000: C:\WINDOWS\system32\BROWSEUI.dll
(0000000076280000 - 000000007629e000: C:\WINDOWS\system32\stobject.dll
(0000000076360000 - 0000000076370000: C:\WINDOWS\system32\WINSTA.dll
(0000000076380000 - 0000000076385000: C:\WINDOWS\system32\MSIMG32.dll
(0000000076390000 - 00000000763ad000: C:\WINDOWS\system32\IMM32.DLL
(0000000076600000 - 0000000076650000: C:\WINDOWS\System32\CSCDLL.dll
(0000000076980000 - 0000000076988000: C:\WINDOWS\system32\LINKINFO.dll
(0000000076990000 - 00000000769bb000: C:\WINDOWS\system32\ntshrui.dll
(00000000769c0000 - 0000000076a73000: C:\WINDOWS\system32\USERENV.dll
(0000000076b20000 - 0000000076b31000: C:\WINDOWS\system32\ATL.DLL
(0000000076b40000 - 0000000076b6d000: C:\WINDOWS\system32\WINMM.dll
(0000000076c30000 - 0000000076c5e000: C:\WINDOWS\system32\WINTRUST.dll
(0000000076c90000 - 0000000076cb8000: C:\WINDOWS\system32\IMAGEHLP.dll
(0000000076d60000 - 0000000076d79000: C:\WINDOWS\system32\iphlpapi.dll
(0000000076e80000 - 0000000076e8e000: C:\WINDOWS\system32\rtutils.dll
(0000000076f50000 - 0000000076f58000: C:\WINDOWS\system32\WTSAPI32.dll
(0000000076f60000 - 0000000076f8c000: C:\WINDOWS\system32\WLDAP32.dll
(0000000076fd0000 - 000000007704f000: C:\WINDOWS\system32\CLBCATQ.DLL
(0000000077120000 - 00000000771ab000: C:\WINDOWS\system32\OLEAUT32.dll
(00000000773d0000 - 00000000774d3000: C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
(00000000774e0000 - 000000007761d000: C:\WINDOWS\system32\ole32.dll
(0000000077a80000 - 0000000077b14000: C:\WINDOWS\system32\CRYPT32.dll
(0000000077b20000 - 0000000077b32000: C:\WINDOWS\system32\MSASN1.dll
(0000000077b40000 - 0000000077b62000: C:\WINDOWS\system32\apphelp.dll
(0000000077be0000 - 0000000077bf5000: C:\WINDOWS\system32\MSACM32.dll
(0000000077c00000 - 0000000077c08000: C:\WINDOWS\system32\VERSION.dll
(0000000077c10000 - 0000000077c68000: C:\WINDOWS\system32\msvcrt.dll
(0000000077dd0000 - 0000000077e6b000: C:\WINDOWS\system32\ADVAPI32.dll
(0000000077e70000 - 0000000077f01000: C:\WINDOWS\system32\RPCRT4.dll
(0000000077f10000 - 0000000077f58000: C:\WINDOWS\system32\GDI32.dll
(0000000077f60000 - 0000000077fdc000: C:\WINDOWS\system32\SHLWAPI.dll
(0000000077fe0000 - 0000000077ff1000: C:\WINDOWS\system32\Secur32.dll
(000000007c800000 - 000000007c8f5000: C:\WINDOWS\system32\kernel32.dll
(000000007c900000 - 000000007c9b0000: C:\WINDOWS\system32\ntdll.dll
(000000007c9c0000 - 000000007d891000: C:\WINDOWS\system32\SHELL32.dll
(000000007e410000 - 000000007e4a0000: C:\WINDOWS\system32\USER32.dll
*----> STATE Dump for Thread Id 0x490 <----*

eax=ffffffff ebx=00000000 ecx=bf98cf68 edx=bf987975 esi=7c97c0d8 edi=00000000
eip=7c90eb94 esp=0007df24 ebp=0007dfac iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=ffff es=d334 fs=003b gs=d2dc efl=00000246

*** ERROR: SYMBOL file could not be found. Defaulted to EXPORT symbols for C:\WINDOWS\system32\ntdll.dll -
function: ntdll!KiFastSystemCallRet
7c90eb89 90 nop
7c90eb8a 90 nop
ntdll!KiFastSystemCall:
7c90eb8b 8bd4 mov edx,esp
7c90eb8d 0f34 sysenter
7c90eb8f 90 nop
7c90eb90 90 nop
7c90eb91 90 nop
7c90eb92 90 nop
7c90eb93 90 nop
FAULT ->ntdll!KiFastSystemCallRet:
7c90eb94 c3 ret
7c90eb95 8da42400000000 lea esp,[esp]
7c90eb9c 8d642400 lea esp,[esp]
7c90eba0 90 nop
7c90eba1 90 nop
7c90eba2 90 nop
7c90eba3 90 nop
7c90eba4 90 nop
ntdll!KiIntSystemCall:
7c90eba5 8d542408 lea edx,[esp+0x8]
7c90eba9 cd2e int 2e

*----> Stack Back Trace <----*
WARNING: Stack unwind information not available. Following frames may be wrong.
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\kernel32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\SHLWAPI.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\BROWSEUI.dll -

sir,
try, with escan internet security.
http://www.mwti.net/products/escan/downloadlink/downloadproduct.asp?pcode=ES-03ISSHU
regard
D. PatilQuote from: Traipop on August 17, 2009, 05:22:10 AM

My PC have an Error !!!
Here's Dr.Watson file :

Application exception occurred:
App: C:\WINDOWS\Explorer.EXE (pid=1164)
When: 17/8/2552 @ 10:36:22.515
Exception number: 80000007

The "date" (year = 2552) above looks funny. Is your system clock set correctly?

While I can't necessarily help you, it would be helpful to know whether this is a "recurring" error or a one time event.Thank you so much
*Note : 2552 [Buddhist Era] = 2009 [A.C.]What is the actual problem with the computer?Quote
*Note : 2552 [Buddhist Era] = 2009 [A.C.]

Computer programs won't take this into account. Values could be overflowing- if this is a recurring problem try temporarily changing it and see if the issue goes away.


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