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Solve : Explorer.exe Crash?!?!?

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Hello everyone, I'm trying to help my sister out with her laptop. The laptop is about a 5 YEAR old COMPAQ Laptop (not a business laptop), which has Microsoft XP Home Edition.

Her problem is that whenever you boot up the computer, you are able to see the desktop, but then explorer.exe crashes. I've tried to add a new task by typing in explorer.exe, which will show the desktop temporarily, then 5 seconds later it crashes again. I've even tried this same thing in safe mode, and have no idea how to do anything with the windows keep crashing. I'm thinking it's got to be a virus, spyware/malware, or a trojan, because when I open up the task manager, there are a bunch of things listed that do not seem reliable, but because the windows keep closing after 5 seconds, its impossible to do anything! I asked her if she had any important things on her hard-drive and she said some pictures. So if there's anyway around a re-installation of Windows, that would be best.

Any help would be appreciated.

Thanks!!!
Larsonit maybe but, try this: Run 'sfc /scannow'

goodluck!

spider Same thing in Safe Mode?Quote from: spiderlucci on December 17, 2008, 08:21:45 PM

it maybe but, try this: Run 'sfc /scannow'

goodluck!

spider

Hey spider, thanks for the recommendation. I tried it, and I took see that the command prompt opened up, but literally only for a split of a second and then it goes away. I don't know what that means, but I don't think it worked...

Quote from: Broni on December 17, 2008, 08:24:57 PM
Same thing in Safe Mode?

Hey Broni, are you saying to try /sfc scannow in safe mode?I just want to know, if the computer will operate normally in Safe Mode.Quote from: Broni on December 17, 2008, 08:27:46 PM
I just want to know, if the computer will operate normally in Safe Mode.

Nope, same thing HAPPENS. It's really odd...If this is an infection, my advice won't help, but if it's not, it's WORTH a shot: http://www.michaelstevenstech.com/XPrepairinstall.htm
Have you tried System Restore?If he can try in 5 sec flat, worth a try.if any of this doesn't work... you can do a repair install, that way your sister won't lose any of her programs or files.

do you have the XP CD?

if it happen in safe mode... that could also be a hardware issue... let's hope not

Broni, you are in the RIGHT direction to me

spider


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