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Solve : Freezing Desktop?

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Hi there!!!
I want to know what to do with my PC, the DESKTOP is not responding, and the TASKBAR some time is black...
I have access to the INTERNET but it takes 45 min to OPEN up the browser, after that the INTERNET works normal, but I can not access to my HDD. I have NORTON 360 INSTALLED in my PC.
TKS for your help.
Need...more...info...gasp

Operating system / antivirus & antispyware protection / service packs installed / when did it start happening / did it EVER work right / installed any new software?

Alan <><



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