I'm TRYING to restore my granddaughters laptop which started having problems that did'nt seem to be viral in nature. The laptop has two partitions on the hard drive which include one with the recover files. when I used the built in recover, none destructive type, it had a problem reinstalling all the Gateway items, but had installed windows ok. After doing this twice I switched to the destructive type of recover and let it format the hard drive and reinstall everything. It still had problems. So I used the CD that came with the laptop and did another destructive recover, but ended up with a message instead of it LOADING windows when it starting, after what seemed like a good recover. The message it displays is, "Windows could not start because of an error in the SOFTWARE. Load needed for DLL's for kernel". OK, ive reached a point where i'm suspecting hard drive problems but not sure what to do next. Does anyone have any ideas? If so i'd be glad to hear them. And THANK You!Try the SOLUTION from the following link .... seemed to have worked for the guy who posted the procedures.

http://www.computing.net/answers/windows-xp/load-needed-dlls-for-kernel/133655.html