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Solve : Getting rid of Symantec/Norton?

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Windows 98se.

I uninstalled Norton using its own uninstaller then searched for folders/files left behind and DELETED them. Then ran CCleaner to clear out files and clean the registry. Now when I reboot I get a message displayed, part of which states:

"Cannot find a device file that may be required to run Windows or a Windows application.

The Windows registry or SYSTEM.INI file refers to this device file but the device file no longer exists.

C:\PROGRA~1\SYMANTEC\SYMEVNT.386

Press a key to continue.."

Pressing any key allows booting to continue as normal but how do I get rid of this annoying message please?

I cannot find any reference to the device file in the C:\Windows\System.ini file

ThanksI hoped you backup you register!
Because you 'll have to use the backup.
If you didn't let me know before you start the Norton removal tool
Dload and run Norton removal tool. (You do not need the CD that is only if you want to reinstall it)
Just "Forget" (step 3) to reinstall afterwards like they ask.
I do not know why a company makes it this hard to remove a program.
They say it is for security reasons.
But I think it is sow a person who can't get it off would eventually buy the license.
I find this a crude way.
That's why I say to everyone who reads this if you don't want any problems do not ever install Norton.
Let me know if it worked. (should be)

Jonas Thanks Jonas, I will try the removal tool shortly.

Meantime have found that by copying the file from ANOTHER system running Norton (Win ME) the error message no longer appears at bootup.

You're right on with the Symantec/Norton problems, I'd never ever consider it again even if it was free.

Cheers.Let me know how it turns out.
If you copied the files then your registry isn't adjusted sow that means that you never REALLY uninstalled it otherwise that copying and pasting wouldn't work.
is Norton still in you LIST of add or remove programs?
But actually don't bother just run the Norton removal tool and everything will be gone.

Jonas if you have a look at this Symantec web page there are guides and many removal tools for symantec products
http://searchg.symantec.com/search?q=remove+symantec+product&charset=utf-8&proxystylesheet=symc_en_US&client=symc_en_US&hitsceil=100&site=symc_en_US&output=xml_no_dtd&context=hho&x=2&y=12

as many as you have realised do not remove very cleanly, leaving troublesome bits behindIf you run the issue part of Ccleaner (after you ran Norton removal tool)
everything should be gone.
sorry forgot to say that. (should have)

Jonas Quote from: Jonas Wauters on June 17, 2007, 02:03:01 AM

Let me know how it turns out.
If you copied the files then your registry isn't adjusted sow that means that you never really uninstalled it otherwise that copying and pasting wouldn't work.
is Norton still in you list of add or remove programs?
But actually don't bother just run the Norton removal tool and everything will be gone.

Jonas

Norton did not appear in Add/Remove Programs after I ran the uninstaller. Seems likely that the 'missing' file was being called by a registry entry which I couldn't find.

After running the Norton removal tool all seems to have come right, the file has been deleted and the rogue message does not now appear. Using the Issues option in CCleaner didn't list any entry showing Norton or Symantec although there were about 20 other entries to be deleted.

Thanks for all your help..a more direct but tricky thing to do is remove all reference to norton and symantec in the registry, open regedit, then click on edit/ then find /enter (symantec) and delete each reference as it comes up, do the same with (norton) , many software removals leave little bits behind in a registry which can cause the registry to become oversize eventually, ccleaner should be able to remove uninstalled items and no longer required entries which will only be of benefit to the computer running better when they are removed. back up your registry first by putting the cursor on the My Computer/ then click file export/ rename for your knowledge then save it to a location you can remember. If you ran the removal tool and ran the issue part of Ccleaner aftwerds than all the entrys of Norton and Symatc should be gone.

Jonas You might expect that to happen Jonas but there are always a good few still there, as well as a hidden masked set that will pop up if you did try and restart your expired product.
If you reinstall symantec antivirus or firewall when the license time has ended, it will promptly tell you you have to purchase a new license. There is a chance if you format then reinstall but you have to make sure you change all your registration details name etc for that to work, or backup the registry prior to using the antivirus or firewall for almost the year, restore the backed up registry, then re install for another free year maybe.
Here...

Remember to follow each step.Quote from: patio on June 18, 2007, 03:26:02 PM
Here...

Remember to follow each step.

Now that's getting me REAL confused. Part of the instruction reads:

"1) DLoad and install ERUNT and have it make a backup of your registry..."

Yet the Erunt instructions indicate that Erunt is:

"The Emergency Recovery Utility NT

Registry Backup and Restore for Windows NT/2000/2003/XP"

My OS is Win 98se (see original post). Is Erunt good for 98se as well? I've been using Scanregw.

Thanks
scanregw will do fine at least the backup will be there for a recovery, there was a tool called ERU (Emergency Recovery Utility) which was included with the windows 95 disk but not the windows 98, and was a very simple recovery which worked , the ERUNT is for NT based systems such as NT, XP, WIN2000 and would be of no use for a windows 98 as that uses a fat file system.

but check this out this note says that it is on the windows98 disk file folder :- cd other\misc\eru
instructions for using ERU are shown when you start to run it.
* Insert a formatted floppy disk into your floppy disk drive.
* Insert the Windows 98 CD.
* When the dialog screen appears, click Browse this CD.
* Navigate your way to D:\other\misc\eru (where D is your CD-ROM drive)
* Double-click on ERU.exe. This will run the Emergency Recovery Utility that will help you create an emergency boot disk.

a more comprehensive guide can be found here :- http://goinside.com/98/8/msfteru.html

Hedonist,

If you are using scanreg you will be fine. When i submitted the procedure i didn't include the procedures for Win98.

Here are the complete instructions for backing up the registry for Win98....so you were on the right track.

The original instructions will be updated to include Win95/98 users and sorry for any confusion.

patio.Thanks very much for the clarification and education. My learning curve just got steeper. LOL





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