Hi all. My friend is here, HP laptop runs loops on start up. Tried using system recovery disk and hard drive is not recognizing it.

Friend did not have up to date virus protection................ahhhh hem.

Anyone willing to help? Burn this disk with another computer and then use it on the INFECTED computer.

Avira AntiVir Rescue System

1. Download the Avira AntiVir Rescue System
- If you need a free burning application, CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The PROGRAM will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the Configuration button.

- Select Scan all files
- Select Try to repair infected files and Rename files, if they cannot be removed
- Select Scan for dialers
- Select Scan for joke programs (Jokes)
- Select Scan for games
- Select Scan for spyware (SPR)

7. Click on Virus scanner
8. Click on Start scanner at the bottom of the screen.

9. Let Avira finish it's scan and then REMOVE any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.
Thank you. Done. Started computer with disk in. STILL looping, will not recognize.

Have blue screen with or F10 key then laptop loops.


Suggestions?Moving this to the Windows forum so others with more experience in this area will give their input.Progress.......perhaps.

Made it through........laptop finally caught the disk and ran it.

Now, it SHOWS 35 files scanned, and 7 directories.

Is that all we can do? Still need hard drive to recognize system restore disk.

Really appreciating the help.......many thanksNext messages with recovery disk.................."no hard drive found"Sounds like the hard drive is going South...
The more you try to use it the further away any chances of data recovery get.I would back up everything you can (starting with your most important files, then other files, pictures, ect).
After you have your data backed up, take the laptop to the HP Service Center.