i have recently installed windows xp on my laptop - but i need to activate it. i have the certificate of authenticity with the product id. when i login, it tells me i need to activate it. when i go through the steps to activate it, it gives me a screen where it has a list eight or nine groups of FIVE digit numbers. i call the phone number and go through the steps but then the automated system tells me that the numbers do not work.

what can i do?

thanks!SORRY, I have to ask. Where did you GET the XP CD?I also have to ask what were the results of the phone call to MS ? ?

You should be up and running by now....the cd came with the computer.

as for the phone call, it was all automated. it gave me these steps to try:

something about 25 alpha numeric characters
change something - i forgot
enter product id number - but it doesn't give me that option
and click on the update button - there again, it doesn't even give me that option

Help!

thanks!Quote from: wslghisabc on February 22, 2010, 01:59:14 PM

the cd came with the computer.

as for the phone call, it was all automated. it gave me these steps to try:

something about 25 alpha numeric characters
change something - i forgot
enter product id number - but it doesn't give me that option
and click on the update button - there again, it doesn't even give me that option

Help!