I am fit to be tied at this point....ok...about a week ago I updated drivers on my sony vgc-ra940g. Dont ask me why but I downloaded a RAID driver (?). Since then I have not been ABLE to start my computer. Windows hangs and never starts. I cant even get into safe mode. Well, I can but when I hit any of the options it runs thru a screen of commands and gets hung on the same one each time, "mup.sys"

I did a little RESEARCH and discovered that I should try and remove the RAID configuration. So I went into the BIOS setup but I cannot identify where it would be. For lack of anything bettter to do, I reset everything to default values, but that did nothing.

Prior to GOING to setup...a screen flashed in front of me, and showed RAID in bright red letters...but then the screen quickly disappeared and went directly into BIOS.

Can anyone help me?

Can you get to the screen and choose "Last Known Good Configuration"?

Without knowing the BIOS manufacturer it is difficult to help

Alan <><

The BIOS manufacturer? Can I find that out just going into the BIOS system? I went into safe mode and choose last known good config and it still hangs at Windows. USUALLY it will be one of the first things that flash on the screen when the system boots.

You might have to do a repair with the Windoze disk. Do you have that?

Alan <>< I took the computer to work and gave it to one of the tech guys...things don't look good presently in regard to saving my DATA I am sad to say....this makes me very anxious, to say the least.

It seems this RAID thing did more damage then either one of us first imagined. I cant begin to tell you what it did, but my interpretation of the tech's response was that it split the data on two drives (one virtual?) and it looks as if one drive failed or at least that's what it is saying, but like I said this is my interpretation of what he said. It may be somewhat incorrect.

We do agree that it is highly unlikely a drive failed. It is too much of a coincidence that once the RAID driver was downloaded, the computer crashed. Hence, they are directly related.

It may be he is not experienced with this type of problem and thought with the resources at work, it would be a piece of cake retrieving the data...this doesn't seem to be the case, presently.

I did find my original Windows disk, so that's good. However, I am not sure it will help at this point. I am fearful about not retrieving my data.....there is so *censored* much! Any suggestions I can get would be very helpful.


He sounds out of his league...no offense to him.
Get the machine back before he does anything and follow the guide below for retrieving your data...

Here

Best of Luck.Ya think??Patio,

I read the link you sent. Thanks, although it looks a little scary, I think I can handle it. I have I have a couple of questions.

Frist: Can I slave my hard disk to the laptop I am working on right now?No...it should be on a Desktop machine.
If it's a laptop HDD let us know...you will need an adapter.