Just bought a new laptop - (HP 6735s Laptop AMD Turion X2 Dual Core RM-72 2.1Ghz, 4GB 800DDR2, 320GB - with Windows VISTA Home Premium)

There are a few problems which I just cant resolve.

Eg
 - Windows Media Player will not work and I cant reinstall
- TRIED using hp recovery MANAGER - but there is no option to restore factory setting as far as i can see.
- tried installing Real Player, but it just will not install. It downloads the exe to the computer but if you double click, it goes no further than the download window.

I think my best bet is to restore factory settings - is there a way of doing this?new pc/laptops don't come with a windows disc this is so the retailer has CONTROL to fix or ammend a bad install but if as you say the laptop new just take it back for a repair,or just borrow another version of vista or new windows 7 then do a fresh install.... Quote from: KerryE on May 04, 2009, 12:03:44 PM

Just bought a new laptop

or just borrow another version of vista or new windows 7 then do a fresh install....

Windows disks are licensed to ONE computer so I would advise against "borrowing" any disk unless it is Linux.