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Solve : HP Pavilion Elite M9500y does not load?

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What to do if HP Pavilion Elite M9500y has a blinking white line in the upper left hand corner?
I have Windows Vista with Norton 360 I believe and it wont GET PAST the start up screen, it only shows two screens before it goes to the white blinking line.
Can anyone help i've been searching for answers on what to do so far I haven't found anything useful.Do you happen to have a Vista CD ? ?I could not find a CD but we found a windows cd for the computer and it wont work for some reason it says that we have a virus and it wont run it.That doesn't make sense at all...

Did you boot to the CD ? ? QUOTE from: patio on December 27, 2010, 07:44:45 PM

That doesn't make sense at all...

Agreed, have you tried just putting the CD in the drive and then booting? There are NO instances where your computer will 'say',  "it wont work for some reason it says that we have a virus and it wont run it". Everything about that sentence is wrong.
The computer on boot has no idea about 'viruses' let alone taking a couple of minutes out to write some new CODE to tell you about it.

Can you be more specific with the error message, it helps to know exactly rather than a 'sort of remembered thing'.Of course, if we consider that the Windows 3.1 floppy setup, Windows 95 CD-ROM, windows 98 and 98SE (the latter of which is bootable) All the way through to XP (at least) will in fact prompt if it detects a TSR program in the background with a message that I believe suggests that the machine may be infected.

And of course the BSOD also includes advice about viruses, I believe.

So yes, if we ignore all that then it's doesn't make sense.This is where I give up... what's the point? BC has it all tuned to place where people like me are irrelevant.  Work away BC, as us lesser mortals are not worthy. Quote
Of course, if we consider that the Windows 3.1 floppy setup, Windows 95 CD-ROM, windows 98 and 98SE (the latter of which is bootable) All the way through to XP (at least) will in fact prompt if it detects a TSR program in the background with a message that I believe suggests that the machine may be infected.
I may be wrong, but I don't recall anything like that.


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