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Solve : I am planning to reformat my laptop?

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Hi Everyone,

I am planning to reformat my laptop Dell, windows 7, inspiron 14..... but I am afraid.. this will be my first time.. I need your help what i am going to do first... I have some driver here... I am going to reformat my laptop because my camera is not working anymore... when I insert the driver to fix or install again the camera, it says, This disk is only for reformatting only..

Help me PLEASE Thanks You're gonna format your computer because the camera stopped working?

Is there anything else wrong with the computer?Go to the Dell support website:
http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs

Enter in your Service Tag.

Download your camera driver.

Reinstall the driver.thanks for the link

Yeah, only camera is my problem... been to the link you give me but I dont know what operating system if it is windows 7 64 bit or 32.. what is this?

this is my service tag: 2NMP3K1.. can U try to put there...I dont know everything their asking... THANKS

Double-click on My Computer and you will see the version of Windows 7 that is installed. How can I tell if my computer is running a 32-bit or a 64-bit version of Windows?

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To find out if your computer is running a 32-bit or 64-bit version of Windows in Windows 7 or Windows Vista, do the following:

1. Open System by CLICKING the Start button , right-clicking Computer, and then clicking Properties.

2. Under System, you can view the system type.
What is exactly wrong with the built-in camera? Aside from not working. Any particular errors/messages to determine its not really functioning? Have you tried using Skype/Yahoo Messenger and launch your cam? On my netbook, I could launch the built-in camera by looking on Start-> All Programs and choosing Arcsoft Webcam Companion 3 Folder then Exe icon/file. I have 64 bit

Im done downloading the driver for my webcam, but when I open the application, it couldnt be open.... it is zip files......the driver did not run.

I was asking also if I want to have the new version then I press the Yes...

Jason, I went to skype already and STILL not working...and my cam is built-in


You have to extract the contents of the zip file and then run the program (.exe file) inside for the driver to install.there is no extract when there... even I right click my mouse there is no extract.. Quote
I went to skype already and still not working...and my cam is built-in
Before we do any reinstalling of drivers... Check first your device manager.
Click Start -> Control Panel -> Hardware and Sound -> Device Manager
Look for Imaging Devices or something similar and expand the device.
Right-click the expanded device and choose Properties.
What is the device status? Also, are there any Yellow/Red Flags shown?

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I could launch the built-in camera by looking on Start-> All Programs and choosing Arcsoft Webcam Companion 3 Folder then Exe icon/file
Try using this on your laptop as they should look somewhat similar. The launcher could be under the listed programs.

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there is no extract when there... even I right click my mouse there is no extract..
You will need a software extractor for that, however, check first the above suggestion.



Quote from: jason2074 on August 24, 2011, 10:36:42 PM

You will need a software extractor for that, however, check first the above suggestion.
I'm not sure what a software extractor is, but Windows 7 should be able to HANDLE .zip files natively.Agreed....that MAKES me wonder what file was DLoaded...


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