I have a file folder in MY DOCUMENTS titled INCOMPLETE. I can not view the contents, scan the contents for viruses, nor can I move, or delete the folder. When I try I get a message that states windows EXPLORER has a problem and must shut down. Has anyone experienced anything like this? Does anyone have any ideas?What do you use for spyware/adware/virus removal on a REGULAR BASIS? You need to make sure that system is clean first.I use SPYBOT for spyware, Norton antivirus, and AVG 7.1 for virus protection. Unfortunately, when I try to scan my system it stops when it gets to this particular file and will not go any further.You do not need to run two antivirus apps and can get lots of problems from this. Disable one pronto.

You should also do your scans in safe mode for BEST results, AFTER the programs are UPDATED. Don't forget to do this.

You might try a free download of Ewido, just to make sure.

http://www.ewido.net/en/

AdAware is free and is a good supplement to Spybot  (latest version of Spybot is 1.4 by the way)

http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022_4-10045910.html?part=dl-ad-aware&subj=dl&tag=top5

If this doesn't get it Download and run Hijack THis and post your complete log file here.

http://www.majorgeeks.com/download3155.html

We will get you squeeky clean.  Thank you, I will try your suggestions and get back to you.