Hi,
One of our PCs here has been running xp pro with IE7 for a month or so quite happily. Recently, however, when the user is in IE7 the PC crashes with the usual "send error report" screen.

I looked at the technical info in the error report and found the following: -

Exception Information.
Code: 0xC0000005
Flags: 0x00000000
Record: 0x0000000000000000
Address: 0x00000000435efba0

I tried unistalling and reinstalling IE7 but this changed nothing.

I then tried sfc /scannow but that alleviated the problem but did not fully cure it.

Any ideas?

Thanks.....Go into your "Internet Options." On the "Advanced" TAB, click the "Reset..." button.

This will bring IE7 back to factory default (besides the favorites.)  You'll have to reinstall all the addons, reconfigure the homepage, etc. but there's a GOOD chance it will solve your problem.Hi,
I did this thanks, and according to the user, the problem grew worse.

In desperation, I have REPLACED the PC with a rebuilt one I had in reserve.

I took the OFFENDING PC back to my desk only to find that I could not REPRODUCE the error there. I have been getting the errors frequently when I sat at the users desk on the PC.

MMMMM!!!!!!!!

Any ideas? Have a read http://www.updatexp.com/0xC0000005.html hereDownload HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.

NOTE If you're using Vista, right click on HijackThis, and click Run as AdministratorThanks for all the help. It turns out that this is a problem when using igoogle.

e.g. www.google.co.uk/ig

If the user signs in to igoogle he keeps getting the problem. If he does not sign in, he doesn't get the problems.

My boss has advised him to stay out of igoogle.He could also create a new iGoogle page just as a test...I may be owing google an apology.

Another of our PCs developed the same fault and it has gone nowhere near igoogle.

The PC is an older xp PC running IE7. After the problem developed, I removed IE7 leaving IE6 (IE7 looks like an extention to IE6 rather than an independant program). IE6 was stable.

I re installed IE7 and all was well for about twenty minutes. Then the same problem occurred.

I have left the PC running IE6 and all is running well.

Quote from: Broni on March 03, 2009, 11:53:54 AM

Download HijackThis:
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
by clicking on Download HijackThis Installer
Install, and run it.
Post HijackTHis log.

NOTE If you're using Vista, right click on HijackThis, and click Run as Administrator