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Solve : ISP LOG IN?

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I operate W7 with MS IE8. For some reason I cannot log in to my ISP account (Waitrose) from my home computer. Message comes up saying invalid user NAME or password -but both are definittely correct. I have no problems logging in from work computer (also W7 + IE8). I have spoken to the Waitrose technical support but they cannot find the reason. I assume that I need to adjust a setting or two somewhere. Can anyone help?
First THOUGHT is, do you have CAPS lock on??? Quote from: reddevilggg on September 08, 2010, 10:15:16 AM

First thought is, do you have CAPS lock on???

My 'other' first thought would be that in general a log-in USUALLY offers a way to reset the username and/or password when you provide a piece of INFORMATION that you have already provided, for example an email address. Even routers in general have a reset switch to take things back to the factory settings/password. No password YOU have provided is infallible when it comes to recovery.
Do you have this option available?waiting to SEE how this is fixed it has happen to me win7 yahoo


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