I am using Windows ME. I have a problem that began just over a week ago and has got worse. Now I can't get past logging in.

My computer began to randomly shut down and refused to restart for half an hour. If I attempted to restart before that it just indicated that it was busy, with both the green and amber lights showing as steady - not flashing.

I didn't get a chance to run ad-aware, spybot, or avg or to defrag when it stopped working. I cannot do any more than start it up.

In safe mode it has just also shut down, although it was on for about an hour before doing so.

Please can you offer any help?

Thank you. If you can run hijack this and post a LOG here, but i have a feeling it may be your hardware, your hdd maby, but dont go on that till you know moreWhat are the implications of it being the hardware? If I had it repaired, would all my files still be saved?

Also, can I run hijack this (which I think I installed) in safe mode, or do I have to be logged in properly?

Thanks for your reply. As long as the hard drive is not the culprit, the files are secure.

Hijack this can be run in safe mode. It will not be quite as helpful, but it is a start.Thanks again for the replies.

I can't locate Hijack This. I tried running Spybot (for what it's WORTH) and it just shut down part way through again. That will no doubt be the pattern for running ad-aware or anything else.

Anything else I can try?

Does a hardware problem mean sending off the computer to be fixed, or returning to factory settings, please?

Thank you. Give it a try:

http://www.majorgeeks.com/download3155.htmlLogfile of HijackThis v1.99.1
Scan saved at 14:33:33, on 12/06/2006
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGCC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGEMC.EXE
C:\PROGRAM FILES\GRISOFT\AVG FREE\AVGAMSVR.EXE
C:\WINDOWS\LOADQM.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MSN APPS\UPDATER\01.03.0000.1005\EN-GB\MSNAPPAU.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\HPZTSB04.EXE
C:\PROGRAM FILES\MSN MESSENGER\MSNMSGR.EXE
C:\PROGRAM FILES\WINDOWS MEDIA COMPONENTS\ENCODER\WMENCAGT.EXE
C:\PROGRAM FILES\NETROPA\MULTIMEDIA KEYBOARD\TRAYMON.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\REAL\REALPLAYER\REALPLAY.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\WINDOWS\TEMP\TD_0003.DIR\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.co.uk/0SEENGB/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.5000.1021\EN-GB\MSNTB.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\PROGRAM FILES\MSN APPS\ST\01.03.0000.1005\EN-XU\STMAIN.DLL
O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\PROGRAM FILES\TECHSMITH\SNAGIT 7\SNAGITBHO.DLL
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDSG.DLL
O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\PROGRAM FILES\MSN APPS\MSN TOOLBAR\01.02.5000.1021\EN-GB\MSNTB.DLL
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\PROGRAM FILES\TECHSMITH\SNAGIT 7\SNAGITIEADDIN.DLL
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [MULTIMEDIA KEYBOARD] C:\Program Files\Netropa\Multimedia Keyboard\MMKeybd.exe
O4 - HKLM\..\Run: [reminder.exe] C:\Program Files\BackWeb\tuner\reminder.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGCC.EXE /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGEMC.EXE
O4 - HKLM\..\Run: [AVG7_AMSVR] C:\PROGRA~1\GRISOFT\AVGFRE~1\AVGAMSVR.EXE
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.03.0000.1005\en-gb\msnappau.exe"
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb04.exe
O4 - HKLM\..\Run: [AdwareAlert] C:\PROGRAM FILES\ADWAREALERT\AdwareAlert.exe -boot
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [RealJukeboxSystray] "C:\PROGRAM FILES\REAL\REALJUKEBOX\tsystray.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\PROGRAM FILES\SPYWARE DOCTOR\SWDOCTOR.EXE" /Q
O4 - Startup: Encoder Agent.lnk = C:\Program Files\Windows Media Components\Encoder\WMENCAGT.EXE
O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - http://knowledge-assistant.com/webka/toolbar/tbie.asp (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\TOOLS\IESDPB.DLL
O1The above are the results of running Hijack This. I don't understand them. Any advice would be great.

Thank you. i looked up some of the progs starting on you computer bassed on the list you POSTED and i can only see that could cause problems and thats MPREXE.EXE, i is  said that this is a program for mixed networks IE: a network wich has maby a MAC or a Novel computer runing asd well as your windows machine

SO it probley shouldent be running and could be a treath,  it could be a fake file pretending to be a legit program , or it could be the real one , and it could be not working and making your computer crash

If you now how to use MSconfig , i would sugest you stop this program on start upOh sorry your on Windows ME... you dont have MSconfig...

youll need to use Regedit

and youll have to find

HKEYLOCALMACHINE>SOFTWARE>MICROSOFT>WINDOWS>CURRENTVERSION>RUN

and in that key you should see MPREXE.EXE

and if you comment that out by Editing it and Adding ; to the start of the name , it wont work on the next bootDoes my being on a local area network play any part on that file you think looks suspicious?

I'll try to follow the instructions on your last post to see what happens.

Thank you.Have run Regedit but am unsure of what to let it clean up.

Can't find HKEYLOCALMACHINE>SOFTWARE>MICROSOFT>WINDOWS>CURRENTVERSION>RUN

Where do I locate this, please? I have searched for it.

Managed to run AVG and Spybot, and found no viruses. Do you recommend a Disk Clean Up or Defrag? Have never used Disk Clean Up.

Thank you. Quote

The above are the results of running Hijack This. I don't understand them. Any advice would be great.

Thank you.