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Solve : Lifeless computer?

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Ok, hi again.

My friends computer is being wierd and i need some help to try and FIX it.

Problems:

1. "DocumentViewer" keeps trying to update and i dont want it to.
2. I cant update to special package 3
3. Sometimes the computer crashes, not like normal, it just wont respond for a minute or so, and then it will. This is the main problem and i don't KNW what it could be. I've scanned with bullguard and ad aware. I've got RID of all unessesary programs, i've tried EVERYTHING but nothing works.

Computer:

WINDOWS XP home edition
2 Years Old
80GB used out of 130GB

If anyone can help, i would really appreciate it, thanks...

Joe



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