1.

Solve : Lost drivers after Gateway System Recovery?

Answer»

The other day I used the Gateway System Recovery CD to do a destructive system restore on my computer and when I was done my internet connection wouldn't work.  I did some investigating and found that several of my device drivers had gone missing.  Most of them I was able to restore using the Gateway Tech Support site but not the two I needed, the Ethernet Controller and the Network Controller.  I am lost without my internet and have no IDEA what to do next   Can anyone help me with this???  Thank you.What operating system is this?Gateway's recovery CDs include the device drivers on a CD separate from the system recovery CD.

Gateway ships their recovery software with a CD for the operating system, and others which include the drivers and other application software.

Do you have these CDs?

If not, provide us with the serial number of your Gateway (along with the operating system Zylstra requested) and we should be able to locate the drivers you need from Gateway.My OS is Windows XP.  As far as I know I don't have a separate device driver CD so my serial number is N625801013518.  When I put that into Gateway's website it says that my computer is a model #3520GZ but on the bottom of my notebook it says the model #is M250X-3401842.  Hope that helps.  Thanks again.If you reside in the USA...

Use this link to use Gateway Update to find the drivers you need automatically:  Gateway Update version 3.2.0.8Thanks but it says that the update is only for computers purchased before 08/01/2004...mine is from 2005. Do you think it's ok to try it anyway or will it mess it up?Wait just found out I can't use the update program anyway because you have to be connected to the internet for it to work.Then you'll need access to a computer that has the internet available...so you can download the drivers for your computer...from Gateway Support.Download, and install Everest: http://www.majorgeeks.com/download4181.html
Open it, click Computer, then Summary.
In UPPER menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include ANYTHING under the line Debug - PCI
ok so i actually was able to get my Network Controller driver installed manually and so my wireless works now (yay!).  i tried the update program though and it didn't work...i think my computer is too new.  anyway now i'm just trying to install the Ethernet Controller driver.  i'm pretty sure i got the correct driver from the gateway website but i just can't figure out how to install it.  nothing i do is working (including following the directions in the readme document).   i'll try the Everest thing...

thanks everyone!

Quote

now i'm just trying to install the Ethernet Controller driver.  i'm pretty sure i got the correct driver from the gateway website but i just can't figure out how to install it
Post download link.http://support.gateway.com/support/drivers/getFile.asp?id=20007&uid=224452041There is a link "How to Install":

Installation

1.  The FILES EXTRACT to the C:\Cabs\D00190-001-001 folder.

2.  From the Start menu, click or tap Control Panel.

3.  In Control Panel, click or tap Performance and Maintenance.

4.  In Performance and Maintenance, click or tap the System icon.

5.  In the System Properties dialog box, click or tap the Hardware tab, and then tap Device Manager.

6.  In Device Manager, double-click or tap Other Devices, and then double-click or tap Ethernet Controller.

7.  In the Ethernet Controller Properties dialog box, tap the Driver tab, and then click or tap update driver.

8.  In the Welcome dialog box, click or tap the Install from a list or specific location box, and then click or tap Next.

9.  Click or tap Include this location in the search, and then enter the path C:\Cabs\D00190-001-001.  Click or tap Next.

10.  Click or tap Finish.
Yeah I know, I've followed that procedure and it doesn't work.  It comes back with this message: "The hardware was not installed because the wizard cannot find the necessary software".

Interestingly I got this same error message when I followed this procedure to install the Network Controller driver that I downloaded from Gateway.  So instead I went into the C:\cabs driver folder and used the included Setup Launcher to install it.  That worked fine for that driver but if I attempt to do the same for this one it installs the Broadcom utilities but Device Manager still indicates that the Ethernet Controller driver is missing.Can you post Everest report?


Discussion

No Comment Found

Related InterviewSolutions