Running windows XP on both. One of the computers connected to the router had access, the other didn't. When charter cable had me bypass the router the other computer did connect. The said the router was bad. I remember there was a way to reset a router? Would I have to enter IP addresses and STUFF because I don't know if I could figure that part out. I hate to go buy a NEW router when I may go wireless in a year or 2. what kind of router?? most have a reset button on the back of them.. when did this start happening? what kind of protections do you have on it?SMC Barricuda, called SMC said they no longer offer customer support on my model....losers. Just started last night, as far as protection do you mean my firewall, Macafee. WHen I reset do I have to unplug power first and then reconnect each ethernet line or VICE versus or do I not need to disconect anything?try unplugging the power to the router and modem and turning off both computers then pressing the reset button for 30 secs or so (if you have one on the router. then plug in the modem et it boot up then plug in the router then restart both computers. what kind of connection to the internet do you have? dail up dsl cable?

do just have Macafee firewall or the complete sercurity suite?You MIGHT not need to reset the router. Just reboot it with the computer still running. Using the resest on the router will CAUSE it to revert to original factory settings and anything you have changed will be lost.