I have an old laptop with windows Me that my wife uses when I take the new laptop with me on biz trips. I recently had comcast install broadband in my home. Works fine with the newer laptop, but the old one won't connect. Comcast tech said to disconnect POWER from UNIT, wait  minute and reconnect. He said that should allow the unit to read the different laptop... didn't work. Then he had me try ipconfig, iprenew and iprelease. Each time my IP address came up all ZERO's. Comcast tech said I needed to restore ip address, but he couldn't help.
Any ideas? Please give detailed instructions. Thanks JRPWhat order did he have you do the IP Renew and Release in?
Be sure its:
ipconfig /release
then
ipconfig /all
(not the other way around)

Also, on your PREVIOUS Internet connection, did you use an Ethernet connection to your old Windows ME (Millennium Edition) laptop? Or was it a USB or DialUp connection?

What order did he have you do the IP Renew and Release in?
Be sure its:
ipconfig /release
then
ipconfig /all
(not the other way around)

I'll try this

Also, on your previous Internet connection, did you use an Ethernet connection to your old Windows ME (Millennium Edition) laptop? Or was it a USB or DialUp connection?

Before comcast I used dialup
Okay, when you switched to Comcast, did you install an Ethernet card into your computer?
Or was there one existing already?

Possible causes:
Ethernet card dysfunctional
Ethernet card drivers not correct
one was already thereOP accidentally emailed reply:
Quote

What order did he have you do the IP Renew and Release in?
Quote

Be sure its:
ipconfig /release
then
ipconfig /all
(not the other way around)

I'll try this.... I did this and ip address still says 0.0.0.0