Hello,

I am TRYING to help a friend who seems to be having an odd problem.  She currently uses Firefox exclusively for internet BROWSING, but back in February of this year, the day after she renewed her McAffee Antivirus, she lost her emoticons in her MSN Hotmail account completely.  (Side note - she has them if she uses Internet Explorer while accessing Hotmail.)
Anyway, she has Windows XP, Service Pack 3, the latest version of Firefox as well as all updates from Windows.  I don't know much else but if anyone needs more info, I will ask her. 
Thanks for any help you can give.

Carpenter63I'm not sure if they use JavaScript at all, but just in case, does your friend have NoScript installed on her Firefox?ANOTHER test would be to make new firefox profile. This is mozilla's page on how you go about doing it. http://support.mozilla.com/en-US/kb/Profiles

This will reset your firefox (similar to resetting internet explorer) and see if problem go away. In making new profile, I suggest you do not delete old profile if you want to keep it, and you can always select old profile so that your firefox WORK like before.