I am using XP on a laptop with a WIRELESS USB mouse.

The ERROR is:

Microsoft Management Console Failed to create empty document.

I went to the MS site and found the error. The fix said I had to open start, go to control panel, go to system and in environment add.........sorry I don't remember the rest something t do with a temp file aimed in the wrong direction.

The problem is, I can open start, but nohing else OPENS so I can't even begin to fix the problem.

I couldn't get my full system info because my mouse only carries out certain tasks. I can open from 'start' but I can't activate any of the keys.

I can get webpages from my bookmarks, but can't open any links on the pages.

I have tried to run a diagnostic programme, but again, I can't open it. I tried to run defrag but can't even open that.


Thanks for your help.


What I can do is use the laptop through a good part of the day and then it just stops doing things one after the other.Can you get to safe mode to run AV & MALWARE SCANS?I don't know what safe mode is.

I was able to do a Malware scan, I even updated malware first. It found 1 trojan horse in the registry. I deleted it. and it found

'Files Infected:
C:\WINDOWS\Downloaded Program Files\atmgr.exe (Trojan.Agent) -> No action taken.

which I also deleted.


It still doesn't make a difference.