I have a 6 month old Dell Computer - XP Home - 300 GB (half still available) - 2 MB RAM - Everything else is currently behaving itself except MS Outlook.

I have MS Office - 2002, with the latest Windows update. I have PCcillin Virus and Firewall; CCleaner & VP16 registry cleaner. Have done defrag.

MS Outlook was working fine, then one day it quit sending and receiving emails. I can still open/close existing emails. MY ISP techs are really good (in my opinion) and they say it isn't anything connected to my modem or router, etc. I have fiber optic service (love it).

I have uninstalled MS Office, then ran both CCleaner and JV16 to clean the registry, etc., then reinstalled MS Office with the hope that that would work. Nothing was changed.

So, I started using Outlook Express. I really want the MS Outlook to work, though. I now have thousands of emails in each program.

1) What might be wrong with MS Outlook?

2) Is there a way to combine the emails from both softwares?

Any help will be greatly appreciated! Did you're ISP guys walk you through checking your POP3 and SMTP settings in your Outlook account ? ?Thanks for replying!

Yes, I've gone over the email account settings several times with them. Today I opened the account settings in both MS Outlook and Outlook Express and compared them carefully - spelling, etc.

My main email account is an Earthlink.net and I also have 5 emails with my local ISP. The settings for all are identical in both MS Outlook and Outlook Express.

Here are the error messages I get in MS Outlook: (please keep in mind that it worked great for years before 'whatever' happened.)

0x800CCC15
0x80004005
0x80048002
0x8004210A

I called my ISP again today (they are going to start charging me if I keep calling with the same problem). He said one of these errors is connected to Norton.

I haven't used Norton for years.

I checked my programs in "add/remove programs" for Norton or SYMANTEC, and also used JV16 and CCleaner to check for these. I can find no trace of them in my computer.

I tried looking the error messages up in Google but am in "over my head" by trying to do that.

Hopefully you can come up with some good ideas for me! Many thanks for your help!When was the last time you cleaned out the IN/Outboxes and compressed the folders in Outlook ? ?
Not sure if this will help but it can't hurt the situation...Thanks --

I do have thousands of emails that I keep for business reasons. I also have over 4,000 messages in Outlook that are from a yucky X-rated company spamming with my domain names, and the undelivered mail comes back through my autoresponder. I keep these with the hope of mutilating these guys someday. (I also have over 6,000 of these returns in my Outlook Express.
(I'll start a separate post for help with this.)

I do compact the files regularly in Outlook Express.
I haven't ever done it in MS Outlook.

I'll look up how to do it and do it right now.

Thanks for the idea!(Just wrote a long reply and got timed out, so will start again) (Smiles)

I went to File - Data File Management - Settings - Compact Now.

I tried the 'compact' -- it only took 2 seconds so I evidently have done that before.

From the 'Settings' - 'Open Folder' screen I could see that the file is
1,412,624 KB in size.

From the 'Settings' - 'Help" I found this: "Allow UPGRADE to large tables" -- "Allows a new folder to be created that can hold more than 16,383 items."
I guess it is possible I have that many items -- counting both in box and sent box.

I didn't know there was a restriction on the number of items.

I can't see how to get another folder set up. Any help on this?

I'll go in and delete a bunch and see if that will help.

Any other suggestions?

Many thanks! It's so much easier to do this knowing I'm not alone!
I deleted bunches of old emails. Still can't send or receive emails.

How do I set up this new folder that will hold another 16,383 items?

Thanks!Me again - feeling exhausted with this whole problem! Still no success of any kind. I've been trying to set up a new folder.pst to start holding all email from here on but haven't succeeded yet.

I did find on Microsoft.com/office/community -- a forum type thing -- that the maximum size of the 'Folder' in MS Outlook is 1.6 GB.

What does my 1,412,624 KB equal in GB? 1.4GB??

'Till tomorrow . . . .

Quote from: TryingToUnderstand on September 26, 2008, 09:24:17 PM

What does my 1,412,624 KB equal in GB? 1.4GB??

'Till tomorrow . . . .