|
Answer» Hello All,
Be gentle, this is my first post I have been trying to fix my mother's computer and am having a tough time. It is a Compaq Presario Desktop, RUNNING WINDOWS XP, and 768 mb of RAM.
The problem is:
When you click on the "My Computer" icon on the desktop it opens to the screen where the drives should be but it just comes up with an hourglass and is searching. I believe this started aftershe ATTEMPTED to install a drive for her HP scanner, at least that's when I recall this start to happen.
Thanks so much for any suggestionsCall this toll free number- 1-800-474-6836
this is free phone support provided by HP for any HP related issues.
Hope this resolves this probthe hourglass means that it is searching for all the drives and DEVICES on the system. LET us know how you go with hpDoes Windows Explorer open OK?
|
