Solve : New HP?

1.	Solve : New HP?
Answer» I just bought a new HP computer running with windows vista home premium but it's running slow at startup or not responding. -AMD Phenom X4 9150e Quad Core Processor -4GB system memory -500Gb hard drive -Nvidia GeForce 6150 SE Graphics card That is the computers running system hardware. When I turn the computer on, it SEEMS to load fine. I let it settle down and eventually try opening a file, opening Internet explorer, iTunes, etc, but sometimes nothing responds and have to shut it down improperly. Is this normal? My Gateway RUNS at lightening speeds and is about 6 months older which makes it 6 months old. The new week old HP runs slower. What's the deal? Make a warranty claim. Don't fool with it. Maybe you should go to Dell?Try factory restore. Press F10 (or whatever key it tells you to press to go to restore) on bootup where you see HP or Compaq Logo You lose all files, but computer is restored to the new pc configuration, which is whatever hp set it to before you EVEN turned it on the very first time. Don't forget an antivirus software, AVG or AVAST or AVIRA are all good free options, pick only one. And you might want to upgrade your graphics card to a better one in Nvidia 8 or 9 series or ATI radeon 4000 series. Good LuckQuote from: Dias de verano on March 18, 2009, 02:05:03 PM Make a warranty claim. Don't fool with it. secondedQuote from: JJ 3000 on March 19, 2009, 02:45:02 AM seconded There is no point in fooling with a brand new unit; the warranty could get voided - there is usually a sticker which would get broken if you open the case. Even if it was not voided you could get lots of hassle if you monkey with things. If you call the HP helpline have the details ready, purchase receipt, unit SERIAL and warranty numbers, date of purchase etc. Very likely the REPRESENTATIVE will have a script to work from and they may well instruct you to try a restore before you can get any further action on their part. Take a note of when you called and what the rep told you to do. There may be a "ticket number" associated with the call which you should ask for and note. This will help if you have got a bad unit and have to return it. With a new unit you really have to go this way or you will be way out of pocket. hey yeah don't break the pc but i'd do the HP system restore first? That wouldn't break the pc, it would only say it's successful or you didn't change anything. At least that's what I got when i tried on my pc a long time back when i still had xp. if not working then go get it fixed with the hp guys.Quote hey yeah don't break the pc but i'd do the HP system restore first? I'm sorry, but which part you didn't understand: Quote There is no point in fooling with a brand new unit I understood but just a suggestion, if the hardware not broken. But getting HP to fix your pc may be a better idea. HP might finally just upgrade your PC for all the troubles.OK. The point is this. If brand new computer is already having some problem, it's in the best owner interest to have it professionally checked. Who knows what will happen, when the warranty is gone after one year.

Answer»

I just bought a new HP computer running with windows vista home premium but it's running slow at startup or not responding.

-AMD Phenom X4 9150e Quad Core Processor
-4GB system memory
-500Gb hard drive
-Nvidia GeForce 6150 SE Graphics card

That is the computers running system hardware.

When I turn the computer on, it SEEMS to load fine. I let it settle down and eventually try opening a file, opening Internet explorer, iTunes, etc, but sometimes nothing responds and have to shut it down improperly. Is this normal? My Gateway RUNS at lightening speeds and is about 6 months older which makes it 6 months old. The new week old HP runs slower. What's the deal? Make a warranty claim. Don't fool with it.
Maybe you should go to Dell?Try factory restore. Press F10 (or whatever key it tells you to press to go to restore) on bootup where you see HP or Compaq Logo

You lose all files, but computer is restored to the new pc configuration, which is whatever hp set it to before you EVEN turned it on the very first time.

Don't forget an antivirus software, AVG or AVAST or AVIRA are all good free options, pick only one. And you might want to upgrade your graphics card to a better one in Nvidia 8 or 9 series or ATI radeon 4000 series.

Good LuckQuote from: Dias de verano on March 18, 2009, 02:05:03 PM

Make a warranty claim. Don't fool with it.

secondedQuote from: JJ 3000 on March 19, 2009, 02:45:02 AM

seconded

There is no point in fooling with a brand new unit; the warranty could get voided - there is usually a sticker which would get broken if you open the case. Even if it was not voided you could get lots of hassle if you monkey with things. If you call the HP helpline have the details ready, purchase receipt, unit SERIAL and warranty numbers, date of purchase etc. Very likely the REPRESENTATIVE will have a script to work from and they may well instruct you to try a restore before you can get any further action on their part. Take a note of when you called and what the rep told you to do. There may be a "ticket number" associated with the call which you should ask for and note. This will help if you have got a bad unit and have to return it. With a new unit you really have to go this way or you will be way out of pocket.
hey yeah don't break the pc but i'd do the HP system restore first? That wouldn't break the pc, it would only say it's successful or you didn't change anything. At least that's what I got when i tried on my pc a long time back when i still had xp.

if not working then go get it fixed with the hp guys.Quote

hey yeah don't break the pc but i'd do the HP system restore first?

I'm sorry, but which part you didn't understand:
Quote

There is no point in fooling with a brand new unit

I understood but just a suggestion, if the hardware not broken.

But getting HP to fix your pc may be a better idea. HP might finally just upgrade your PC for all the troubles.OK. The point is this.
If brand new computer is already having some problem, it's in the best owner interest to have it professionally checked. Who knows what will happen, when the warranty is gone after one year.

Solve : New HP?

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